Established in 2018, NAMES is a pioneering sales and brand development consultancy built for a new world. Driven by thoughtful product and positioned at the intersection where innovation meets culture, NAMES acts as connector and creative communicator for a growing portfolio of influential brands across a range of categories.

About the role

The Customer Service Specialist will provide essential back-office support, focusing on order administration, logistics support, invoice chasing, and stock management. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple tasks efficiently. The successful candidate will join the NAMES team based in its East London headquarters.

Key Responsibilities:

Order Administration:

• Process and manage customer orders accurately and efficiently.
• Ensure all orders are entered into the system and follow up on any discrepancies.
• Coordinate with the sales team to resolve any order-related issues.

Logistics Support:

• Coordinate with logistics partners to ensure timely and accurate delivery of orders.
• Track shipments and provide status updates to customers and internal teams.
• Handle any logistics-related queries or issues that arise.

Invoice Management:

• Monitor and chase outstanding invoices to ensure timely payment.
• Communicate with customers regarding invoice status and payment terms.
• Collaborate with the finance team to resolve any invoicing issues or discrepancies.

Stock Management:

• Maintain accurate records of stock levels and manage inventory updates.
• Manage customer orders and delivery
• Conduct regular stock audits and reconciliations.

Customer Support:

• Provide back-office support for customer inquiries and complaints.
• Collaborate with other departments to ensure customer satisfaction and resolve any issues.
• Maintain a high level of customer service and professionalism in all interactions.

Reporting and Documentation:

• Prepare and maintain reports on order status, logistics performance, invoice aging, and stock levels.
• Ensure all records and documentation are accurate, up-to-date, and properly filed.

Qualifications:

• 2+ years of experience in customer service, order administration, logistics support, or a related role.
• Strong organisational and multitasking skills with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with Salesforce is preferred.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.