Join the exquisite world of Jessica McCormack as a Private Client Advisor and become an integral part of our prestigious team. In this role, you will craft personalised experiences for our discerning clients, guiding them through purchasing exclusive, high-end jewellery pieces. By fostering strong relationships, you will directly impact our brand's elite standing and client loyalty.

Collaborating closely with our design, marketing, and sales teams, you will ensure each client's journey is seamless from introduction to acquisition. This role offers significant growth opportunities, including advanced training in gemology and bespoke jewellery design, positioning you for increased responsibilities within our luxury brand.

What sets this role apart is the opportunity to work with unique, one-of-a-kind pieces and the chance to be part of a team that values artistry and exceptional service. If you are passionate about high jewellery and thrive in a luxurious setting, this role is your gateway to unparalleled career advancement.

Responsibilities

• You will build and maintain strong relationships with high-net-worth clients, providing personalized service that reflects the brand's luxury ethos.
• We expect you to stay updated on current trends in fine jewelry and convey this knowledge enthusiastically to clients, enhancing their shopping experience.
• You shall coordinate private viewings and exclusive events for VIP clients, ensuring an exquisite and memorable experience tailored to individual preferences.
• You will manage all aspects of custom orders from initial consultation through delivery, collaborating closely with our design team to meet client specifications.
• We expect you to assist in developing client loyalty programs and initiatives, aimed at increasing repeat business and long-term engagement.
• You shall handle sensitive client information with the utmost confidentiality and discretion, maintaining trust and reliability at all times.
• We expect you to provide after-sales support, including resizing, repairs, and other services, ensuring ongoing satisfaction with purchases.
• You will contribute to the overall sales strategy by sharing insights and feedback on market demands and client preferences, helping to shape future collections.

Requirements

• You must demonstrate exceptional knowledge of high jewellery, including gemstones, settings, and design trends.
• We expect you to build and maintain strong relationships with private clients, providing personalized service that exceeds their expectations.
• Your ability to identify client needs and preferences will be crucial in curating bespoke jewellery experiences.
• You should possess excellent communication skills to effectively convey the value and craftsmanship of our pieces to discerning clientele.
• We require you to manage and coordinate private viewings and exclusive events tailored for high-net-worth individuals.
• Handling confidential client information with discretion and professionalism is essential in this role.
• You need to collaborate closely with our design team to ensure client specifications are accurately translated into finished pieces.
• A proactive approach in identifying new business opportunities and cultivating potential clients is vital.