With a strong passion for luxury fashion and extensive experience in exceeding sales targets, I excel in providing outstanding customer service and fostering lasting client relationships. My roles at Superdry and Apple UK have honed my skills in product research, customer advising, and inventory management, making me an ideal candidate for dynamic retail environments. I have also just started up my own Eyewear Company
« Shaped product research and development efforts using insight gathered from customer interactions, competitor analysis and consumer surveys. «+ Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase. « Verified and updated customer information in company databases for billing, order processing and delivery purposes. « Advised customers on current company products and services available, tailoring advice to suit customers' needs. + Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
« Mopped, swept and dusted restaurant and kitchen areas. « Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests. « Answered phones politely and promptly while accurately recording and confirming reservations. « Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees and desserts. « Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction. « Maintained excellent customer satisfaction by providing friendly, attentive and proactive service. « Maintained safe hygiene and food handling standards for full compliance. « Retained knowledge of current menu selections for accurate, reliable customer guidance.
« Advised customers on current company products and services available, tailoring advice to suit customers' needs. « Verified and updated customer information in company databases for billing, order processing and delivery purposes. «+ Shaped product research and development efforts using insight gathered from customer interactions, competitor analysis and consumer surveys. « Used surveillance systems to mitigate store shrinkage and maintain safety, reporting suspected offenders to authorities for action. « Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions « Researched and understood current products and services, available features and pricing for use in advising clients. « Located products on customers' behalf and assisted with check-out upon request to complete sales.
Assisting customers in finding the right products Providing product information and advice Operating the cash register and processing transactions Maintaining store cleanliness and organization Restocking shelves and displays Skills: Excellent customer service skills Knowledge of sports fashion and footwear Ability to work in a fast-paced environment Strong communication and interpersonal skills Teamwork: Collaborating with colleagues to achieve sales targets Supporting teammates during busy periods Additional tasks: Participating in promotional events and sales campaigns Contributing to store merchandising efforts