Jahed Ahmed

• Citrix configuration and management of queries / issues • Cloud based technology • M365 and Office 2016 • Supporting 1st / 2nd line • Built configured, transitioned, administrated and supported infrastructure technologies and solutions • e.g. storage, networking, physical infrastructure, software, cloud, commercial off the shelf (COTS) and open source packages and solutions. • Managed end user device deployment stack (Azure Intune, Jamf, Google, Automox) used to build, manage and deploy third-party patches, enforce security configurations, deploy software to Apple, Windows and Chrome devices • Installation, configuration and management of devices through Desktop Authority (Quest)

• Deploying imaged windows 10 to windows 7 machine via SCCM 2012 • Responding to user requests while migration is taking place • Deploying Application via SCCM and softwarecentre • Providing remote assistance to windows and MacOS • Responding and troubleshooting escalated issues from 1st line support • Performing daily routine audit to ensure machines are working at their optimum level. • Assisting users on windows 7 and windows 10 machines • Introducing Office365 and OneDrive to end users and demonstrating usage • Deployed and configured new PC, Printers and Scanners for various departments • Ensuring old hardware are securely erased and stored for recycling • Creating KB Documentations on re-occurring issues and sharing across team mates • Exposure and administration to Munki Repo, Pulse Secure and other bespoke softwares • Coordinating with PM to ensure all softwares are deployed and available to users. • Attending progress meeting with PM and Team to ensure effective efficient tracking and reporting • Day to day BAU providing technical support to end users

• Capturing, restoring and deploying Windows 10 computers from Windows 7 via SCCM2012 • Over 2000 new Windows 10 desktop & laptop deployment • Responding daily to user requests and system requirements while migrations are taking place • Monitoring SCCM for OS and software deployments - then responding to users withissues • Supporting and troubleshooting users on Windows 7 and Windows 10 • Creating KB Documentations on re-occurring issues and sharing across team mates • Introducing Office365 and OneDrive to end users and demonstrating usage • User Active Directory account maintenance and changes • Deploying applications via SCCM and software center • Analysing and escalating complex technical issues to 3rd line support by providing event viewer and app logs • Exposure and administration of JAMF Mac management tool to effectively support Macusers • Deploying 8 devices per day to end users on a strict deadline • Ensuring old hardware are securely erased and stored for recycling • Working with PM, making sure all software and applications are deployed and available to users • Attending progress meeting with PMO to ensure efficient tracking and reporting • Day to day BAU technical support to end users

• Imaging PC's and laptops using SCCM and Acronis • Migration of data from old to new PC's/laptops • Supporting users on Windows 7 and Windows 10 • Building and preparing new computers/laptops for end user deployment • Configuring user profiles including Outlook and network drives • Deployed all new PC, printer, scanner installation for various GP surgeries • Installing printers, scanners and bespoke NHS hardware

• Building and configuring multiple servers, including Windows Server 2012 • Managing Windows Server 2008 R2 including roles and features • Configured Active Directory and managing User accounts and Group Policies • Supporting 3 Sites, (Park Royal, Elephant & Castle and Barking) • Supporting a team of 5 foreign students on day to day basis • Remote administration and management of customer premises equipment • Remote support provided, carrying out fault resolution and diagnosis • Configured and administered Microsoft Exchange 2010 including email accounts • Day to day training and support of junior team members • 1st line technical support, answered support queries via phone & email • Installation and setup of teaching lab applications (Sage 50, QuickBooks, Microsoft Office, Adobe, Avast virus) • Day to day maintenance of backup system including tape replacement and securestorage • Setup and configuration of Cisco and NetGear switches • Patching data points within Hub rooms and configuration of routers Previous