With extensive experience in luxury retail management, I excel in customer service and sales. Fluent in English and French, with basic Polish and Italian skills, I've held pivotal roles at Gucci, Nike, and Apple, ensuring top-notch store performance and client satisfaction.
Being in charge of assuring the high-quality performance of the agents at the Refund Points in your area, in close cooperation with the responsible Area Refund Manager Responsibility to run fundamental reports in order to report the accurate key figures to the responsible Area Refund Manager Taking a great effort in developing the relationship to the airport and customs authorities further Taking care of the sustainable Implementation of the yearly operational targets and the respective fulfilment in order to achieve a higher refund quality and customer satisfaction to drive business Development of a fair and reliable salary and bonus scheme in close cooperation with the Area Refund Manager Assurance of all refund operations being aligned with the Group guidelines in order to achieve the preset targets Take action in order to secure fraud prevention together with the Area Security Manager Voir moins
Expert in Handbags, small leather goods and accessories Dealing with international clientele Cashing Operations Customer relationship management
Expert in Handbags, Shoes, Small Leather Goods and Accessories Dealing with International Customers Building my own clientele portfolio Customer Loyalty program Stock management. Cashing Operations.
assisting clients with strategically integrating effective HR processes, programs and practices into their daily operations. Maximize the client's performance related to human resources by introducing or marketing "best practice" products or services as well as to provide periodic feedback to clients regarding their performance related to annual management objectives.Missions principales : - Sourcing de candidatures (base de données interne de 60000 candidats, et sites de recrutements classiques) - Reporting d'entretien (traitement administratif, saisie des données des entretiens des consultants) - Suivi de candidats en pré et post entretien (téléphone, email etc.) Crée en 1985, Robert Walters, référence mondiale du recrutement spécialisé, compte aujourd.hui plus de 1500 collaborateurs répartis sur les cinq continents au travers de 44 bureaux. Walters People est la filiale du groupe Robert Walters spécialisée dans l'interim en comptabilité, finance et administration. http://www.walterspeople.fr/ Voir moins
Handling deliveries Direct contact with customers Accueil, Conseil et service à la clientèle, SAV, Gestion et Tenue de la caisse Réassort des stocks Développement de l’activité commerciale et du chiffre d’affaires. Gestion d’équipe (2-3 personnes) Traitement des tâches administratives Utilisation et analyse des KPIs