I have experience as a Customer Care Assistant at Morrison's and Sainsbury's, excelling in customer service, product replenishment, and shop floor organisation. I am adaptable to fast-paced retail environments and committed to enhancing the customer experience during peak periods.
• Analysed and calibrated prudential impairment models quarterly using SAS and Python, ensuring IFRS9 and SOX compliance. • Authored comprehensive annual validation papers and introduced an enhanced Internal Capital Adequacy Assessment Process guide, approved by the independent model validation team. • Integrated regulatory requirements into models to enhance risk assessment accuracy. • Coordinated and chaired monthly team meetings for the London Risk Division, fostering team collaboration and alignment. • Regularly prepared, assessed, and addressed queries from external auditing companies.
• Collaborated with multiple store departments during high-stress periods, gaining insights into key products driving each department. • Collaborated with café preparation, shop floor organisation, and product replenishment, ensuring a seamless customer experience.
• Shadowed Banking Consultant, Mortgage Adviser, and Branch Manager, gaining comprehensive insights into credit assessment and leadership. • Managed with customer queries and transactions, ensuring exceptional customer service.
• Interacted with customers, handled challenges, and provided effective solutions. • Maintained excellent customer service, especially during peak periods like Christmas.
• Assessed the financial impact and profitability of a local construction project. • Calculated project budgets and informed contractors of supply needs, ensuring project efficiency and cost-effectiveness.