I am experienced in customer service with a focus on efficiency, hygiene, and upselling. Skilled in managing deliveries, front desk duties, and training staff. Flexible and adaptable to various retail environments. Holder of Level 2 Food and Hygiene certificate.
Café • Dealing effectively with deliveries and shipments • Ensured orders given on time to customers • Priorities the needs of the customer and to standards of the customer • Adapted to tasks and answered customers' needs efficiently • Sustained perfect hygiene, both for the kitchen and the team • Kept an eye on stock rotation and product expiration dates • Achieved Level 2 Food and Hygiene certificate Reception • Welcoming and greeting all visitors, Booking visitors in/out for sessions • Managing the Front Reception for a smooth service, keeping cleanliness of the front desk • Covering for other receptionists for sickness and annual leave • Consistent restocking equipment • Upselling and advertising Membership services • Handpicked to train new receptionists on all company's protocol
• Reminding visitors of safety and protocol in the arena • Adhering to health and safety guidelines and ensuring all areas are safe • Liaising with a trained first aider if a visitor should fall ill or have an accident and completing all the necessary paperwork WAREHOUSE WORKER London Picker and Packer March 2021 - June 2021 • Answered all telephone queries promptly • Processed returns and exchanges for goods • Managed a detailed log of products shipped, couriers and deliveries • Maintained communication by showing positivity and cooperation with staff
Me and Fardosa both worked at Flip Out together as colleagues. She was an exceptional worker. She went above and beyond when on shift. She enforced all the rules to all the jumpers as well as supervising them. She would take care of any injured jumpers. She also adhered to a second role as a cafe worker. Fardosa’s amazing customer service landed her with many reviews about the company. She is dedicated to her work and a good addition to any workplace.