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Srishti Kumar

Retail Sales Associate
About

With experience at Forever 21 and Lifestyle, I've developed strong skills in customer service, sales, and stock management. Proficient in fast-paced environments, I excel in teamwork and have basic English proficiency to serve diverse clientele.

Previous Brands
Forever 21
Lifestyle
SHREE SIDHIVINAYAK TEMPLE
Work Experience
Team Member
Sep ‘22 - Nov ‘22
Forever 21

• Assisted customers in selecting merchandise and provided product information and recommendations. • Maintained a neat and organized store environment by arranging merchandise, replenishing stock, and ensuring proper product presentation. • Operated the cash register and processed transactions accurately and efficiently. • Addressed customer inquiries, concerns, and complaints with professionalism and courtesy, ensuring a positive shopping experience. • Collaborated with team members to achieve sales targets and meet store objectives.

Retail Sales Associate
Mar ‘22 - Aug ‘22
Lifestyle

• Provided exceptional customer service by assisting customers in finding products, answering queries, and offering recommendations. • Ensured the cleanliness and organization of the store by performing regular cleaning tasks and maintaining the presentation of merchandise. • Processed customer transactions efficiently and accurately, including handling payments and issuing receipts. • Assisted in inventory management tasks such as restocking shelves and monitoring stock levels to meet customer demand. • Collaborated with team members to achieve sales targets and enhance the overall shopping experience for customers.

Temple Host
Jan ‘22 - Feb ‘22
SHREE SIDHIVINAYAK TEMPLE

• Organized and coordinated temple events, including scheduling, logistics, and vendor management. • Promoted temple events through various channels such as social media, flyers, and newsletters. • Ensured smooth execution of event programs and activities, coordinating with performers, speakers, and volunteers. • Addressed issues and concerns during events, such as technical difficulties or emergencies, with professionalism and efficiency. • Fostered a friendly and welcoming atmosphere, resolving customer complaints promptly to maintain guest satisfaction.

Retail Experience
Retail Category
Luxury
Premium
Work Environment
Shopping centre
Department store
Product Category
Womenswear
Accessories
Leather goods
Beauty & Fragrances
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Storytelling
Styling
Product demos
Upselling
Client Advising
Returns & Exchanges
Packaging
Product setup
Product labelling
Stockroom management
Stock control
Store Maintenance
Languages
English
Education & Training
Queen Mary University of London
Master of Science