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Nidharshini Balusamy

Customer Operations Manager
About

Fashion

Previous Brands
H&M
Studio Y
Work Experience
Fashion Designer and Operations Manager
Apr ‘22 - Jul ‘23
Studio Y

• Create new design ranges, sample, source & oversee production • Organise photoshoots and edit photos for the website • Create engaging content and campaigns on social media • Manage production team of pattern masters and tailors • Plan resources & assist clients to fulfill their production requirements on time

Customer Assistant
Jan ‘19 - Jul ‘21
H&M

• Actively greet and engage with customers • Support in the maintenance of sales floor to ensure a positive shopping experience • Process, stock, and replenish garments on sales floor and stock room to maximize selling opportunities

Retail Experience
Retail Category
Premium
Work Environment
Outlet
Shopping centre
Other
Product Category
Womenswear
Accessories
Footwear
Watches & Jewelry
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Styling
Upselling
Client Advising
Packaging
Product setup
Inventory control
Stockroom management
Order preparation
Store Maintenance
Recommendations
Sneha
Senior colleague - HR Manager , Studio Y
Apr 2022 - Jul 2023

Hiring Nidharshini has contributed to the growth of the business. She is skilled, dedicated and professional in character. Nidharshini has successfully launched a few collections at Studio Y. She is equipped with solution-based thinking and is excellent at multi-tasking. She is a quick learner, and a team player and has always delivered efficiently within given timelines. Her commitment is appreciable and her contribution is valued.

Languages
English
Education & Training
University of East London
‘23 - ‘24
MBA Fashion Entrepreneurship
JD Institute of Fashion Technology
‘18 - ‘21
B.Sc Fashion and Apparel Design