With extensive luxury retail experience, I excel in customer service and CRM systems. I've managed flagship stores, planned VIP events, and consistently met sales targets. Proficient in English, Spanish, Italian, and Portuguese, I thrive in dynamic retail environments.
Been working at Armani exchange, as a supervisor key-holder my main duties consist of provided luxury customer service and building a relationship with my clients using the CRM system YX providing them with the highest quality items and materials sourced from Italy, such as cashmere wool cowhide leather Daily duties • Opening and closing the store setting and deactivate insecurity alarms • Setting standards, along with hosting team meeting with assistant manager or store manager • Demonstrate a entrepreneurial approach to grow my customer base • Planing and hosting events such as private sales, in-store events or new product/collection launch with vip clients • Filling out end of the reports and handovers for the morning team
I'm currently working in the second-floor menswear department for brands such as Canada goose, D squared and Moschino as a sale assistant. • Delivering excellence Customer service whilst building a loyal customer base of repeat shoppers • Responsible for CRM data gathering & quality management • Contribute to achieve the location's performance targets and individual KPI's • Support in transaction, complaint & return handling • Participate in regular trainings to continuously develop • Support in all operations for loss prevention and stock management • Drive the use of all available tools and ensure procedures are executed and policies followed
I was based in Selfridge as a sale assistant. I have worked for brands like Hermes, Versace and back of house for Monica Vivica. • Greeting and high standard service to international and regular clientele • Customer sales advice and presentation of the collection • Organising and completing digital / phone orders for clients • Client relationship management through digital tools • Building relationships with other stores and clients
• Cash handling and money management • Selling financial products and services to meet targets. • Selling stamps and dealing with letters and parcels • Paying out pensions and benefits • Accepting bill payments • Dealing with vehicle registrations and car tax • Checking passport and driving licence applications • Selling travel insurance and foreign currency • Making sure the books balance at the end of the day
• Always maintained a high standard of merchandise and housekeeping and as well carrying out the replenishment on the shop floor. I've had to be inspiring, motivating and be encouraging towards my team. • Assisting in the training and development of colleague's Sales/stockroom Assistants • Maintaining stockrooms and loading bay. • Taking in deliveries as well of transferring merchandise to other stores • Tagging and separating delivery • Re-organising of Stockrooms • Separating the sales stock from new merchandise • Meeting sales targets as well as meeting KPI's • Making sure conversion levels are kept well balanced.