With a strategic mindset for operational success, use of performance modeling, communication and proven change management techniques this seasoned leader drives growth and motivates teams. Skilled in technological innovation, marketing, sales, distribution and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Hotel group achieving 3x industry average on profitability and significantly improved customer reviews. Built Hotel Group: Set up Operational Standards, Recruited teams Digital transformation: both OTA's and own infrastructure Delivered profitability 3x industry average through ultra efficient operations Improved NPS from above average to top 15% of competitive set through high level recruitment, motivation and redefinition of CX Increased sales 28%, RevPar and Occupancy through clarified offer and improved digital footprint Created succession plans to provide continuity of operations during leadership transitions Weniger anzeigen
Established 3 forward leaning partnerships: Hublot, Heart for India, Pimax to improve local brand image and build local feeling of community Increased Sales >27% through highly targeted ad campaigns, improved admissions officers motivation Rebranded school to provide a more up to date image
Defined group vision of distribution (go to market), negotiated contracts with 72 brands to include online Ran 24 seminars, 3 reward ceremonies E-commerce: launched 1 joint venture, 3 marketplaces and 7 own brand platforms
2.3 Billion sales, 6,000 staff Increased Market Share 2Pts through strategic merchandising focuses, improved visibility, excellent execution for marketing plan Revolutionized Beauty Consultant online learning using "social learning" (e-learning on steroids) with over 1 million connections Increased profitability 17% through better staff efficiency, improved sell-through with B2B partners 52 Product launches with a 98.2% successful execution rate globally (on-time, quality and size of visuals, communication plan...) Weniger anzeigen
Givenchy Academy: Modeled performance, designed retail management and sales training, created technical and product training (Make-up, Skincare, Fragrance expertise). 20,000 trained worldwide Improved worldwide make-up sales performance 32% through know-how trainings, improved press relations, high impact in-store animations Implemented global training reporting system, used by 100% of markets Professionalized organization through improved organizational structure, Givenchy Academy accompanying 85% of all staff in improving know-how Weniger anzeigen
Managed 1 billion in sales and >2000 people Prepared new organization, job descriptions, competency modes: implemented in all 41 markets Directed retail standards in 41 countries Restructured and fully trained 2000 strong salesforce Transformed B2B partnership model
Established global retail audit and global retail standards used in 40 affiliates Developed organizational model for new sales organization in 28 affiliates and 34 agency run markets Authored retail toolkit used in 100% of affiliates
Demonstrated leadership skills in managing projects from concept to completion, multiplying new product category sales 8-fold
Wrote training manuals for 11,000 employees and 14 positions according to strict company guidelines. Launched Change Management training to support launching new categories, i.e. fashion, watches, jewelry, shoes. Used in 72 countries
Recruitment, Compensation, Generalist, Succession Planning, Immigration
Operations manager: budget, personnel, logistics, advertising...