With a rich background in fashion retail, I thrive on enhancing customer experiences and driving sales through exceptional service. Fluent in English, Mandarin, and Italian, my expertise in client advising, storytelling, and visual merchandising has consistently improved store traffic and sales across diverse retail environments.
Managed relationships with landlords, tenants, and contractors to ensure high satisfaction levels and retain business through excellent service. Negotiated agreements between parties, securing terms that maximized benefits for all involved, showcasing strong persuasion and negotiation skills. A chieved exceptional client feedback, receiving 14 five-star Google reviews within one month, reflecting superior service and relationship management skills.
Greeted customers and provided exceptional customer service. Played a key role during product launches, effectively communicating unique selling points and securing early adopter interest. Developed and implemented visual merchandising strategies, enhancing product visibility and attractiveness, which led to increased customer engagement and sales. Organized and managed in-store promotional events, which significantly boosted store traffic and customer engagement during key sales periods.
Engaged with customers to deliver outstanding service. Skilled in cross-selling and upselling techniques, effectively increasing average transaction sizes. Provided detailed product and fabric knowledge, which enhanced customer satisfaction and helped in making informed purchasing decisions. Handled inventory management tasks, ensuring optimal stock levels and quick availability of high-demand products to meet customer needs efficiently.
Stella was a pleasure to work with. She was a great asset to the team and settled in very quickly. She was such a fast leaner and conducted herself with great professionalism during her time in my team. I would 100% recommend Stella!