With a strong foundation in customer service, honed at SELFRIDGES within luxury retail, I excel in sales, stock management, and ensuring positive customer experiences. My ability to adapt quickly makes me an ideal candidate for dynamic retail environments.
• Boosted customer satisfaction by preparing dishes to exact dietary needs. • Improved workflow between kitchen and service teams to optimise productivity. • Minimised food waste through improved ingredients use and enhanced composting processes. • Closely monitored ingredients supplies, promptly ordering low-stock items to prevent service disruptions. • Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
• Escorted passengers with mobility issues to and from transport. • Oversaw ticketing, gate and ramp services. • Instructed passengers on safety and emergency procedures and answered passenger enquiries. • Tagged luggage and routed to appropriate location for loading and screening. • Led timely check-in procedures to facilitate departures in line with schedule. • Performed boarding gate duties in line with airline schedule. • Announced flight status updates and information about gate changes over PA system. • Reviewed passports and travel documentation, issuing boarding passes upon completion. • Explained airport process to passengers in preparation for next steps. • Monitored security and maintained operational protocols.
• Spoke clearly to communicate easily with non-native speakers. • Responded calmly to help distressed, confused or lost passengers. • Determined level of assistance required for each individual passenger. • Reviewed passports and travel documentation, issuing boarding passes upon completion. • Assisted passengers at boarding gates, enabling prompt service and on-time flight departures. • Directed passengers through immigration, passport control and
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty. • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions. • Maximised sales opportunities by regularly replenishing stock levels of recently sold products. • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue. • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Served food and beverages to dining guests with outstanding customer service. • Stored clean tableware, platters and chaffing dishes in designated areas after each catering event. • Cleaned preparation areas thoroughly to avoid cross-contamination. • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures. • Followed prescribed methods of portioning and presentation, consistently meeting customer expectations.
• Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.