With significant retail experience, I excel in customer satisfaction and operational efficiency. At The Kiosk, I provided personalised service to over 2,000 customers monthly, managed high-pressure situations, and optimised workflows, driving increased sales and positive customer experiences.
• Represented the university at over 15 open days, campus tours, and recruitment events, providing comprehensive insights into academic programs, student life, and campus facilities, significantly enhancing prospective student engagement. • Coordinated with university staff and fellow ambassadors to organise and execute more than 20 promotional events, boosting the institution's visibility and appeal. • Engaged with current students to gather feedback and insights, contributing to continuous improvement initiatives and enhancing student satisfaction. • Mentored over 50 prospective domestic and international students virtually, offering guidance on university applications, course selection, and campus life, increasing application conversions.
• Maintained impeccable shop counter appearance and hygiene standards; removed expired products, restocked shelves weekly, and sanitised surfaces following daily customer traffic, ensuring a clean and welcoming environment. • Provided personalised service to over 2,000 customers monthly, creating friendly relationships by remembering individual customer needs and preferences, enhancing customer satisfaction and loyalty. • Managed high-pressure situations with accuracy and efficiency, ensuring the successful completion of simultaneous tasks within tight deadlines, maintaining operational smoothness. • Collaborated closely with team members to optimise workflow during peak hours, contributing to a significant increase in sales during busy periods. • Operated the cash register, processed payments, and provided accurate change to customers while maintaining a high level of integrity and attention to detail, ensuring financial accuracy and customer trust.
• Managed extracurricular mathematics tutoring, fostering a dynamic and inclusive learning environment while guiding underperforming students to achieve academic milestones, resulting in improved grades for five students. • Designed and delivered comprehensive maths lessons covering diverse topics, such as algebra, geometry, and statistics, resulting in improved comprehension and test scores for students by simplifying complex theories. • Simplified complex mathematical theories through clear and relevant explanations, resulting in increased student comprehension and retention of key concepts. • Developed structured lesson plans to establish foundational theories and concepts, equipping students with the necessary skills to tackle advanced mathematical topics with confidence, through personalised instruction tailored to match individual student knowledge levels and skills.