Experienced retail professional fluent in six languages, with a strong background in customer service and stock control. I excel at creating positive shopping experiences and adapting to various environments including high street and luxury stores.
• Professional London rollerskating team • Roller skated for the Platinum Jubilee 2021 • Organised multiple events • Collaboration with WhaGwan Drink Company Formed and sustained strategic relationships with clients. • Proofread business agreements to identify loopholes and safeguard organisation. • • Met individually with teammates to offer feedback and insight on job tasks based on careful review. Delivered speeches at events and conferences to raise brand awareness. • • Managed and examined performance of the team to provide guidance for areas requiring improvement.
• Hospitality Course • Trained staff in customer service techniques, skate organisations and cleaning Supervised daily operations of skate hire, Rink operations and floor management. • Managed effective flow of customers in busy Rink and skate hire. • • Planned employee workloads and delegated tasks strategically to meet fluctuations during each day. • Closely monitored team performance by conducting observations, identifying and managing underachievers appropriately and identifying strengths/weaknesses • Trained and supervised the team's rollerskating ability to maintain safety in the rink Oversaw stock control to maintain sufficient inventory levels and minimise waste. • • Developed open and professional relationships with team members to facilitate effective issue resolution. Delivered quality service with friendly and professional demeanour. • Assisted with team recruitment, interviewing and onboarding. • Evaluated team performance and provided constructive feedback to improve daily goal • achievement.
This includes Ryde. • Within my job roles I had to deliver the customer's groceries in 10 minutes • If there were no orders, I would be supporting the team in the warehouse • Ensuring that the correct items are delivered to the right customers • Maintenance and organisation of delivery vehicle • Following traffic rules and regulations to ensure safe and efficient delivery • Great customer service and greeted customers with cordial attitude in effort to build positives relationships.
Similar to Zapp & Ryde • Regularly communicated with dispatch department to provide delivery updates and receive instructions for new deliveries. • Delivered high volumes of goods within allotted timeframes using local knowledge to navigate fastest routes.
• The job entailed me to organise shoots, recces and emails for the property which required availability, good organisational skills and great communication I had to work with big brand companies and manage shoots with them. • • Reviewed inventory reports and negotiated proposed deposit deductions with both landlord and tenant. • Communicated with clients, landlords and Shootfactory to offer exceptional service in managing upcoming shoots. • Assisted in creating sales and marketing strategy through recces to engage and attract customers. • Arranged and carried out property inspections before and after shoots to prepare a report of findings for landlord. Arranged property repairs, obtaining quotes from contractors for maintenance issues. •
On request • Organised and transported children to school three days a week, including preparing them for school trips and events. Assisted children complete homework nightly, working with children 2yrs -14yrs old. • • Organised creative and fun outings for children over the weekend and accompanied them on play dates with friends. • Looked after children with varying physical disabilities at Mapledown • Expertly handled problem behaviour by calming children and redirecting their behaviour. • Developed positive parent partnerships by communicating regular updates on child's progress. Potty trained children to encourage independence and monitor toilet habits. • Observed children to monitor and report unusual behaviour or concerns. • Engaged in additional training to obtain more knowledge and enhance skills. •
Rodrigo is an amazing person to work with, he was a keen supervisor who always listened to what his colleagues had to say, even sometimes he would be tasked with a lot on his plate but he always pulls through till the end of his shifts, also i have worked with Rodrigo before we worked at Flippers so i 100% would recommend, you won’t be disappointed and you’ll be left always learning something from him.