A highly outgoing and outspoken person, I carry great responsibilities for the job that I’m given. Motivated by creativity, I seek abundant knowledge to build my character.
• Delivering excellent customer service by assisting customers in finding the perfect gifts, fostering a welcoming shopping environment. • Supporting in-store marketing initiatives by assisting with visual merchandising and promotional displays. • Building personalised connections with customers, adapting recommendations to meet their preferences and needs, enhancing their shopping experience. • Effectively upselling transactions to browsing customers. • Met the store's UPT target weekly of 2.1. • Contributing to Pandora store's net daily sales target of £25,000. • Collecting qualitative customer feedback during interactions to inform marketing strategies and improve service offerings. • Maintaining store operations by managing deliveries, processing returns, and restocking shelves to ensure a well-organised shopping space. • Assisting with gift wrapping and engraving services, enhancing the customer experience through attention to detail.
• Created and supported window displays that displayed current summer collections, contributing to a 5% boost in foot traffic within two months. • Conducted research on fashion trends and sustainability practices to create innovative window displays that increased foot traffic by 5%. • Prepared presentations on merchandising strategies and performance metrics for internal stakeholders. • Maintained an appealing retail space by making sure all visual merchandising complied with the brand's aesthetic and standards. • Collaborated and communicated with the Marketing and Sales department to align visual strategies with promotional campaigns.
• Managed stock inventory levels and reported insights to management, ensuring efficient supply chain processes for daily operations. • Stayed informed about new beverage recipes and customised orders according to customers' tastes, which increased brand loyalty by 10% . • Assisted in creating marketing collateral for new beverage launches, incorporating customer feedback into promotional strategies. • Clear and effective communication with customers and reporting to manager regarding stock inventory levels.