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Open to Permanent
Open to Permanent

Yen Vu

2nd-year Fashion Business student with enthusiasm and drive to work in the Luxury sector.
About

A highly outgoing and outspoken person, I carry great responsibilities for the job that I’m given. Motivated by creativity, I seek abundant knowledge to build my character.

Previous Brands
Pandora
Canifa
Ding Tea Ltd.
Work Experience
Seasonal Sales Associate
Oct ‘24 - Jan ‘25
Pandora A/S

• Delivering excellent customer service by assisting customers in finding the perfect gifts, fostering a welcoming shopping environment. • Supporting in-store marketing initiatives by assisting with visual merchandising and promotional displays. • Building personalised connections with customers, adapting recommendations to meet their preferences and needs, enhancing their shopping experience. • Effectively upselling transactions to browsing customers. • Met the store's UPT target weekly of 2.1. • Contributing to Pandora store's net daily sales target of £25,000. • Collecting qualitative customer feedback during interactions to inform marketing strategies and improve service offerings. • Maintaining store operations by managing deliveries, processing returns, and restocking shelves to ensure a well-organised shopping space. • Assisting with gift wrapping and engraving services, enhancing the customer experience through attention to detail.

Internship Visual Merchandiser
Jul ‘24 - Aug ‘24
Canifa

• Created and supported window displays that displayed current summer collections, contributing to a 5% boost in foot traffic within two months. • Conducted research on fashion trends and sustainability practices to create innovative window displays that increased foot traffic by 5%. • Prepared presentations on merchandising strategies and performance metrics for internal stakeholders. • Maintained an appealing retail space by making sure all visual merchandising complied with the brand's aesthetic and standards. • Collaborated and communicated with the Marketing and Sales department to align visual strategies with promotional campaigns.

Retail Associate
Sep ‘22 - Mar ‘24
Ding Tea Ltd.

• Managed stock inventory levels and reported insights to management, ensuring efficient supply chain processes for daily operations. • Stayed informed about new beverage recipes and customised orders according to customers' tastes, which increased brand loyalty by 10% . • Assisted in creating marketing collateral for new beverage launches, incorporating customer feedback into promotional strategies. • Clear and effective communication with customers and reporting to manager regarding stock inventory levels.

Retail Experience
Retail Category
Other
Premium
Luxury
Work Environment
Other
Product Category
Other
Responsibilities
Transactions
Cash register
Client Advising
Store Maintenance
Stockroom management
Complaint handling
Client Help
Greeting
Languages
English - Native
Vietnamese - Basic
Education & Training
University of Arts of London
‘23 - ‘27
Bachelor of Science
Fashion Management
Harris Girl's Academy East Dulwich
‘21 - ‘23
A-Levels:
English Literature, Business, Art & Design