I am currently employed at Philipp Plein as a Store Manager. I am reliable and conscientious with the ability to communicate, mentor, motivate, delegate, plan & execute clear instructions/decision. Currently seeking a challenging and rewarding position where I will be able to contribute to the improved efficiency and profitability of a company but also upgrade my existing skills and experience. With infectious enthusiasm and an inspirational personal style and self-drive, I have used my extensive experience of the retail industry to develop exceptional interpersonal, management & social skills, commercial awareness, organisation, forward planning & strategic skills, whilst assisting and advising, insuring the best service possible is given at all times.
Furniture, NFTs, Eyewear, Perfumes & Watches, PleinSport & Billionaire)
Operations: -Effectively managing store costs, bills & expenses independently by using competency skills to set up & manage accounts for energy & water providers along with fire prevention assessors & anti-theft prevention companies. -Independently furnished & organized BOH efficiently with my team whilst managing costs such as ordering racking myself to accommodate a new floor opening & stock holdings. -Using initiative skills to network through hotels or digital media & advertising companies to push our brand awareness through Roadside billboards such as bus stops or Heathrow T5 Arrivals, TFL posters or screening, Youtube & TV. -Introducing habits such as the use walkie talkies to communicate effectively between 5 floors in order for theft to be prevented. Team members are also advised two work in pairs to ensure adequate floor presence and efficient customer service. -Effective management of all stock with stock takes every 3 months & partials of random categories every 2 weeks thus eliminating any surprises.
- Partnering with store management & seniors to achieve store sales budget by actioning plans & activities to achieve objectives whilst maintaining operating costs; weekly managers meetings to discuss weekly results across UK & EU, creating strategic plans whilst keeping operating costs low. - Taking full accountability; lead by example, complete assigned tasks by set timeline, be responsible for the success of the team by communicating the importance of their roles, actions & decision making, taking ownership of problems by addressing issues with solutions. - Implement, direct & participate in operational & inventory controls. - Analysing current trends to forecast future sales figures. - Contributing to HR operations by recruiting, directing, mentoring & training the team to drive sales, KPIs & staff progression through regular reviews & appraisals, thus reducing staff turnover. - Support the sale staff in achieving targets by developing both store and individual target plans through monthly, or weekly reviews; communicating the message clearly & directly. - Implement training calendars to enhance sales for each product category and client tier segment. - Sharing information with management, buyers & visual team regarding current & future trends, best and worst sellers by participating in deciding and implementing any improvements. - Monitor the quality of service offered to the clients and the performance level; coaching sale staff in selling competencies, tools and understand key business metrics. - Ensuring sales team use the companies tools such as “Build up relationship programme”, new client gifting, weekly new client lists and birthdays to maximise on clientelling. Achievements: Exceeding yearly budget by 16%, increasing appointments from 12% to 30%, exceeding KPIs set by seniors, successfully reducing operational costs/losses and exceeding sales for projects such as MTM.
-Top salesperson exceeding prestigious £1million 2 years running. -Ensuring KPIs; UPT, ATV & Cross-selling are aligned with company expectations -Oversee junior sales to ensure performance standards are met. -Fashion show attendee; hosting clients for shows and events. -Supporting Sales Staff performance, providing mentoring and ensuring smooth operations on the shop floor. -Cooperating with Managers to contribute to Sale Staff target achievement through: Efficient sales strategy, sourcing new clients through CRM tools, maintaining and building productive long-term relationships with clientele. -Supporting an environment of teamwork and trust: Collaborating with entire store staff, FoH & BoH ensuring product knowledge, stock levels and support of sales staff activities are met. -Assisting VIP clientele & Celebrities in choosing outfits for special events. -Up-selling to existing clientele services such Made-To-Measure when necessary in order to excel sales. -Flexible in communicating with clients on days off and holidays to arrange appointments. -Effectively communicating and collaborating with UK/European stores to ensure client's demands/requests are met.
-Driving individual KPI goals: guaranteeing cross and up-selling of all product categories, building long lasting relationships with clients using companies "Build up relationship program". -Ensuring client book is constantly updated and retained for future appointments, providing appropriate follow-ups on all sales and requests. -Ensuring constant monitoring and implementation of CRM system in order to connect, build relationships and tailor new opportunities with potential clients. -Proactive team player, accepting instructions and providing feedback to seniors to support the store achievements and contributing to a positive working environment. -Assisting in merchandising and maintenance of the shop floor by upholding housekeeping standards in all areas of the store, including visual displays. -Understanding of the procedures set by the company regarding Sales and Service that need to be met. -Assisting VIP clientele & Celebrities in choosing outfits for special events. -Accurately pinning and taking measurements of a client's alteration.
-As head of the watch department my responsibilities include educating colleagues on products and visual merchandising the watches and maintaining the replenishment and cleanliness of displays. -Handling and managing high valued luxury goods, including Armani, Gucci, Marc Jacobs, Michael Kors, Burberry, Hugo Boss and DKNY, as well as Rolex, Cartier, Omega, Longines, and Tag Heuer. -Communicating the features, quality and availability of products to the customer. -Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers. -Experienced in helping customers in choosing and making bespoke designs. -Assisting customers with face to face or phone enquires as well as managing customer repairs and in store adjustments. -Arranging transfers, orders and deliveries. -Two-way conversations with luxury brands. -Handling cash and credit card payments whilst processing purchases accurately. -Processing returns and refunds as required in line with company procedures. -Creating and updating client database, whilst also developing own client book to directly market prospective sales. -Handling customer complaints in a calm manner. -Using the stock management system to long, check, locate and move stock both in and out of the store. -Occasionally being responsible for the stores security, including being its key holder. -Recorded proof of excellent customer service.