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Joana Hondo

Receptionist, Social Media Assistant
About

I am a dynamic professional with extensive experience in receptionist duties, social media management, and administration. Throughout my career, I have sharpened my skills in organization, communication, and creative content creation, allowing me to effectively engage with audiences and maintain brand integrity. As a collaborative team player, I am committed to excellence and thrive in environments where operational efficiency and customer engagement are vital. In addition to my professional experience, I am currently pursuing my degree as a part-time online university student. This arrangement provides me with the flexibility to work any day and ensures that I can balance my academic commitments with my professional responsibilities.

Previous Brands
Cross fit Coslada
Got2Smile
Ivy Asia St
Rawlings Opticians
Work Experience
Clinic Manager, social media assistant
Feb ‘23 - Feb ‘24
Got2Smile

• Managed administrative tasks, ensuring smooth daily operations. • Appointment scheduling, inventory management • Treatment procedures Teeth Whitening Specialist • Utilised social media platforms, specifically Instagram, • To engage with customers and showcase clinic services. • Created engaging content, photo and video editing, • Promote the clinic service through customer engagement.

Optician Assistant/Receptionist
Nov ‘22 - Feb ‘23
Rawlings Opticians

• Managed administrative tasks, dealing with email correspondence. • Customer service tasks, ensuring a professional service is provided. • Inventory upkeeping with clinical material at expected level. • In case of customer concerns are raised ensure appropriate escalation is done immediately. • Collaborated with the clinical team to ensure seamless experience to our patients.

Receptionist
May ‘22 - Nov ‘22
Ivy Asia St

• Managed reservations and seating arrangements, • Handled customer inquiries with professionalism in a fast-paced upscale restaurant chain. • Coordinated with the service team to ensure smooth operations and timely service delivery. • Ensuring a welcoming atmosphere to our guests.

Recepc
Jul ‘15 - Aug ‘15
Cross fit Coslada

• Managed administrative tasks, ensuring smooth daily operations. • Handled customer inquiries and provided exceptional service. • Implemented strategies to improve • Operational efficiency and streamline processes. • Run sport activities with local schools attracting new members

Languages
English - Fluent
Spanish - Native
Education & Training
Anglia Ruskin University
‘22 - ‘26
Digital marketing and Business
John Ruskin College
‘15 - ‘18
College and University
London, UK