The experiences I have had in the various industries have shaped me into a customer oriented professional that can strive under pressure to meet and exceed established targets. I am a hard-worker, fast learner, and goal-oriented person ready to put at service my excellent communication and interpersonal skills with the aim of providing unique and flawless customer experience.
Welcoming and serving customers providing a unique in-store experience. •Maintaining and developing client relationships through an individual approach. •Ensuring that the shop and visual display are always up to the brand's standard, complying with Company operational guidelines and stock procedures. •Be aware of what happens day to day in the store. •Mantain excellent standards in the stockroom processing overstock in the correct order following company guidelings.
Ensure the shoop floor is replenished throughout the day. •Mantain high standards in the stockroom by organizing it eficienly. •Developing stock knowledge and promotions throughout the stores at all time. •Ensure that the new stock in available for replenishment on the shoop floor before the store opens.
Educate customers on menu items and take orders, always implementing up-selling and cross-selling techniques. •Responsible for keeping the bar well-stocked, ordering low stock items according to the business needs. •Complying with all food safety regulations and quality controls and maintaining excellent up to date product knowledge.
Making reservations over the phone and in person. •Remaining customer focused, ensuring high level of customer satisfaction through excellent service and exceeding guests requests in a timely manner •Proactively interacting with other team members to ensure smooth running of the operations. •Maintain constant communication with guests and quickly addressing and handling requests or complaints in order to make them feel cared for during their visit.