Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile.Organised, detail oriented, and experienced in properly handling customer inquiries and complaints.Dedicated to increasing sales by providing the ultimate customer service. A team leader and problem solver with resourceful and flexible approach.
• Analysed store performance trends and created action plans to improve store operations • Performed daily store opening and closing duties, ensuring that all store policies were followed • Increased store sales through effective training and coaching of store associates • Monitored store performance metrics and identified areas of improvement to ensure store stability • Assisted the store owner with managing inventory • Stocking the merchandise, organising, pricing the items, handling the task of coordinating with customers in selecting their wardrobe involving a wide range of patterns and colours
• Worked with high end brands such as Cartier, Ex Nihilo, and Creed • Greeted customers and helped them choose and purchase fragrances according to their preferences • Developed and maintained secure customer clientele through personal interaction • Build sales through assessment of client's needs • Marketed and advertised fragrances to revive sales
• Familiarity with watches of different luxury brands such as Rolex, Cartier, Zenith, and Jaeger-LeCoutre • Estimated repairs and applied watch repairs policies • Provided support to others requiring assistance with more complicated matters • Assisted in training new staff • Networked effectively with customers to determinate immediate needs • Strong stress tolerance and pressure handling abilities • Resolved customer complaints with empathy and understanding, resulting in a higher customer satisfaction rate • Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale