With a rich background in prestigious retail, I excel in creating customer-centric cultures and leading teams to exceed sales targets. Skilled in adapting across diverse retail settings, I'm fluent in English with basics in French, Spanish, and Portuguese, ready to enhance any dynamic shop floor environment.
• Organised work schedules, allocated tasks and confirmed expectations to achieve KPIs • Identified and addressed training needs and provided on-the-job coaching aimed at improving work standards • Kept clear employee records regarding performance, absence and personal information • Created a customer-centric culture, encouraging active listening and tailored service • Supervised 10+ team members in duties and performance and provided constructive feedback where necessary.
• Maintained high standards of merchandising, store signage and display to maximise sales potential • Analysed and interpreted reports to make sound business decisions and goal-monitoring • Promoted collaboration between staff members to meet team productivity goals • Prepared store budgets to meet financial objectives and controlled expenditures to improve cost-effectiveness • Established internal policies for health, safety and regulatory compliance.
• Led regular team leader staff meetings, setting agendas, chairing and following up on immediate actions • Monitored operating costs, expenditures and resource allocation to maintain the department budget • Recruited skilled staff, performed new staff inductions and prepared staff contracts to facilitate smooth hiring processes • Monitored departmental performance, identifying and facilitating opportunities to increase productivity • Analysed KPI reports and facilitated team projects to improve customer satisfaction.
• Monitoring employee productivity and providing constructive feedback and coaching • Delegate tasks, making sure that the team knew what to do daily • Being the mediator between staff and manager • Performed keyholding responsibilities to guarantee the timely opening and closing of the store.
• Performed keyholding responsibilities to guarantee the timely opening and closing of the store. • Trained staff in till management practices, including reviewing and reconciling daily transactions. • Aligned day-to-day activities with targets set by upper management. • Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
• Demonstrated exceptional customer service and rapport-building skills to boost customer loyalty • Maintained strong working knowledge of company products and services to provide efficient customer service • Maintained accurate daily records adhering to policy and procedure guidelines • Developed positive working relationships with internal and external stakeholders • Providing outstanding customer service • Achieving sales targets and goals set individually • Promote the brand and the product • Effectively process sales through the till
• Dealing with customers on a one-to-one basis, making sure customers received a very high customer service • Taking in repairs • Till and cash handling
• My primary role was ensuring good customer service and working as a team • Making sure high standards were maintained
Hi, I worked with Elsa for many years and she is reliable, hardworking and trustworthy person. She is calm and she always gives her best at work. Elsa was always bringing positive energy to the team. She was leading by example and she was taking initiative when needed.