Assisted in maintaining inventory, store appearance, and individual work area according to store standards. Logged and addressed customer complaints; escalated appropriate issues and followed-up with relevant personnel to ensure proper resolution. •Helped customers complete purchases, locate items, and join reward programs. •Worked closely with customers to enhance their shopping experience by providing best customer service. •Retaining loyal customers by enhancing their knowledge about offers and perks of shopping with H&M. •Participated in marketing efforts to harness new sales opportunities, promoting the brand and fashion style on Instagram and TikTok. •Achieved more than 75% target in gaining membership. •On-boarded 100 customers to H&M loyalty points within 2 months.
Identification and correction of catalogue errors; investigating catalogue related complaints. Audit internal productivity to identify source of errors and improve accuracy target to 99.7% •Evaluate vendor proposals by making selection based on business impact, regular communication to regulate inventory flow & troubleshoot issues with product stream •Identify process Enhancement/Automation to reduce the manual intervention •Enhanced due diligence for our clients based on the latest Supply Chain and Inventory global standards •Single-man task force that bridged the gap between the Bangalore and the overseas teams globally •Create and communicate required templates and defect reports to team members and management •Received Best Stand Out Performer 2020 award for extensive engagement with leadership across multiple continents
Managed end-to-end recruitment from entry-level staff to leadership within the workplace. •Develop, co-ordinate full cycle recruiting to include advertising, interviewing, and administer cognitive testing. •Executed an extensive 5-day new hire orientation and 90 day probationary & training period. Successful on-boarding increased from 2% to 19% in one year. •Reviewing and updating job descriptions. •Maintaining employee records •Updating HR databases (e.g. new hires, separations, vacation and sick leaves) •Assisting in payroll preparation by providing relevant data, like absence, bonus, and leaves. •Prepare paperwork for HR policies and practices •Coordinate HR projects, meetings, and training seminars. •Manage the department's telephone center and address queries accordingly Partnering with hiring managers to determine staffing needs. •Screening resumes. •Performing in-person and phone interviews with candidates. •Connect50 – engagement & enablement survey: Monthly target was achieved throughout the year. Based on the survey results, countermeasures were recommended & implemented. •HR/Team Member Relations (TMR) Monthly Report: The senior manager got full understanding of HR/TMR activities in Tech progenie and the benefits of those activities.
Actively resolved customer disputes on call and ensure a 93% customer satisfaction •Recommended potential products or services to management by collecting customer information and analyzing customer needs •Demonstrated effective communication skills while interacting with customers and colleagues