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Open to Permanent

Kajal Luke

Luxury and Brand Management | Digital Marketing I Project Management
About

Digital Communications, CRM and Project Management Competent, diligent and extremely efficient professional with experience in managing operations.Passionate about digital communications, CRM and the luxury industry.

Previous Brands
CONCENTRIX l GURGAON
DELVAUX- RICHEMONT GROUP l BRUSSELS
HÉLÈNE IN PARIS l
INDIGO l HYDERABAD
Work Experience
PR AND COMMUNICATION ASSISTANT
Jan ‘23 - Now
HÉLÈNE IN PARIS l

1. Media Monitoring and Analysis 2. Content Creation and Event Coordination 3. Digital Media Managemen and Collaborations and Communications

E-Commerce and CRM Team Assistant
Jan ‘23 - Jan ‘23
DELVAUX- RICHEMONT GROUP l BRUSSELS

1. Applied effective time management techniques to meet tight deadlines. 2. Assisted with day-to-day operations, working efficiently and productively with all team members. 3. Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Client Advisor
Jan ‘20 - Jan ‘21
CONCENTRIX l GURGAON

1. Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals. 2. Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

CUSTOMER SERVICE REPRESENTATIVE
Jan ‘20 - Jan ‘21
INDIGO l HYDERABAD

Paid attention to detail while completing assignments. Used critical thinking to break down problems, evaluate solutions and make decisions. Strive to exceed passenger expectations by providing exceptional service and addressing concerns with professionalism and empathy. Collected and documented passenger feedback for continuous improvement. Maintained composure and follow established protocols during emergency situations, ensuring the safety and well-being of passengers.

Languages
French - Basic
English - Native
Hindi - Native
Education & Training
Rennes School of Business
Unknown - ‘23
Msc in Luxury and Brand Management
University of Petroleum and Energy
Unknown - ‘18
BBA
Rennes, France