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Grace Fate

Sales Assistant
About

I am an experienced Sales Assistant with a strong background in customer engagement, merchandising, and cashier duties. I have worked across various retail environments including JD Sports and Calzedonia, offering personalised recommendations and ensuring efficient service.

Previous Brands
JD Sports
WAMGROUP
Calzedonia
Swan Marketing
Work Experience
Sales Associate
Jan ‘24 - Apr ‘24
Calzedonia

Customer Assistance: Provide personalised recommendations and styling advice for leg wear, beachwear, and intimate apparel. Product Knowledge: Comprehensive understanding of materials, sizing, and features to guide informed purchases. Visual Merchandising: Ensure attractive product displays according to brand standards; assist with product placement, signage, and window displays. Key Holder Responsibilities: Open store and complete necessary documentation.

Brand Ambassador
Oct ‘23 - Dec ‘23
Swan Marketing

Storytelling: Convey the organisations mission and impact through compelling stories to engage and inspire donors. Relationship Building: Build rapport with residents by listening to and addressing their concerns sincerely. Fundraising Goals: Meet or exceed targets by persuasively presenting donation options and overcoming objections.

SALES ASSISTANT
May ‘22 - Sep ‘23
JD Sports

Team Collaboration: Collaborate with colleagues to meet targets, assist with tasks, and foster a positive work environment. Cashier Duties: Accurately process transactions, manage payments, and balance registers. Customer Engagement: Interact with customers to understand their needs, provide information on best sellers, and direct them to the kiosk for a wider product range.

Waiting Staff
Nov ‘21 - Mar ‘22
WAMGROUP

Guest Satisfaction: Prioritize guest satisfaction by delivering exceptional service, addressing inquiries promptly, and resolving issues effectively to ensure a memorable experience. Efficient Operations: Contribute to the smooth functioning of daily operations by managing tasks such as inventory control, equipment maintenance, and venue setup, ensuring a seamless experience for both guests and colleagues. Food and Beverage Service: Execute food and beverage service with precision, adhering to hygiene protocols, accurately taking orders, and delivering orders promptly to exceed guest expectations. Adaptability: Demonstrate flexibility in responding to dynamic hospitality environments, readily adjusting to changing priorities, and effectively handling unexpected situations to maintain service excellence.

Retail Experience
Retail Category
High street
Premium
Work Environment
Shopping centre
High street store
Flagship store
Product Category
Womenswear
Menswear
Footwear
Responsibilities
Greeting
Client Help
Complaint handling
Storytelling
Upselling
Cash register
Transactions
Returns & Exchanges
Online orders fulfilment
Product demos
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Open/closing store
Store Maintenance
Languages
English - Fluent
Education & Training
London Screen Academy
‘21 - ‘23
A-level
Oaks Park High School
‘16 - ‘21
Secondary School Certificate SSC