I'm a driven, creative individual with extensive customer service experience. I am a quick learner, can adapt in new environments and skilled in driving brand advancement through innovative visual concepts. I wish to fur ther expand my knowledge and skills in a role that welcomes versatility and growth.
• Create content strategy for TikTok and Instagram by making monthly content Calanders and posting on both accounts daily, leading to an increase in following by 2,085+ total • Create engaging content for Instagram stories to 2,085 followers increasing views and traffic • Respond to inquiries and hundreds of comments per week to enhance brand presence.
• Provided exceptional customer service, handling sales, refunds, and exchanges. • Collaborated on visual merchandising, continually refreshing the store's appearance. • Consistently exceeding sales targets by delivering exceptional customer service, particularly notable during the successful promotion of the company's top 3 collaborations with Kate Moss, Cindy Crawford, and Vogue."
• Collaborated with VM Manager and sales teams, driving achievement of commercial objectives. • Aligned store displays with brand guidelines and plans while coordinating with other stores to ensure smooth and cohesive business operations. • Ensured the store stayed clean and organized while assisting customers with product advice and deliv ering excellent service.
• Welcoming customers and addressing inquiries while ensuring great sales and customer service. • Maintaining store cleanliness, stocked inventory, and appealing displays that meet customer needs. • Handling sales processes, ensuring accurate labeling, appropriate merchandise displays, and seamless store operations, including processing transactions and managing inventory. Additional Experience
Tenderlinks Day Care (work experience)
As our social media manager, Julia has been a huge asset, demonstrating exceptional execution, planning, and optimisation abilities. Her expertise across various platforms and understanding of audience behavior significantly enhanced our outreach efforts. We stayed ahead of the curve thanks to Julia's flexibility in responding to shifting trends and algorithms, utilising new capabilities to increase brand awareness. Our collaboration was quite effective thanks to her proactive approach, open communication, and readiness to listen to suggestions. Our success was constantly fueled by Julia's expertise and passion, which were evident in her excellent work ethic and dedication to perfection. Her meticulous attention to detail and analytical approach were crucial in optimising our social media presence and attaining measurable business outcomes.
Julia has effectively communicated with the team and ensured that we met our deadline and guided us. She always gave clear direction and supported everyone with stay on track and working efficiently. Julia had very excellent leadership!