With expertise in luxury retail and hospitality, I thrive in delivering exceptional customer service and sales at esteemed locations like Harrods. Skilled in product knowledge, transaction efficiency, and building customer loyalty, I adapt seamlessly to fast-paced environments, ensuring high presentation standards and fostering repeat business.
Demonstrated extensive knowledge of artisan pastries, effectively communicating their qualities to customers. Upheld high standards of presentation and hygiene, enhancing the Patisserie Counters ambience. Proficiently operated point of sale systems, ensuring accurate and efficient transactions. Collaborated with culinary team to optimise product placement Boosting sales of featured items. Fostered strong relationships with repeat clientele through personalised service, enhancing customer satisfaction and loyalty
Responsible for controlling stock merchandise, operating checkouts and working with team members effectively to complete daily duties as efficiently as possible Maintaining a good speed with the cash register at the checkout during busy periods Recognised as a highly adaptable all rounder therefore occasionally placed with sole responsibility to manage an entire department Highly fast paced role tackling multiple workloads, whilst maintaining high customer service standards Team working to ensure product deliveries are done on time
Valeting and detailing customer vehicles Assisted co worker with social media posts Detailed 10 cars a day on average
Learnt the ability to work severely under pressure whilst maintaining exceptional work standards Communicated effectively with customers, kitchen staff and management Grasped the ability to listen actively, ask clarifying questions and convey orders in a clear and concise manner Resolving customer complaints and handling difficult situations with professionalism Developed sales skills such as suggestive selling, up-selling and cross-selling