Experienced Personal Shopping Manager and a stylist with a demonstrated history of working in the apparel and fashion industry. Skilled in Trend Analysis, Luxury Goods, E-commerce, Retail client experience strategy, and Event Management. Manage a team of up to 30 personal shoppers, assistants and interns. Using cut data to influence selling strategy. Strong arts and design professional with a Bachelor’s Degree focused in Psychology from University of Roehampton.
Providing expert advice and support on Style and Customer experience with The Yes development team
BRWN_PAPR aims to support fashion brands and service led companies with B2B and B2C opportunities. - Business strategy - New business development - Client experience / relations - Acquisition and Retention - Project management - Wholesale - VIP / STYLING - Trunk show and sales support - Social media management - Recruitment and training
- Managing a team of Personal Shoppers, Assistants and sales interns - Using data to drive performance, set individual and team targets - Particularly focussing on Conversion, retention and AOVs per quarter - Developing chat scripts/ quick responses for frequent incoming enquiries - Coaching and mentoring sales team with a dedicated focus on training and development of all levels - Driving year on year increases in team sales and customer acquisition numbers in line with business plan, - Motivating the teams to achieve this through positive leadership and a heavily data driven approach. - Continually seek to personalise the individual experience of customers shopping through the team. - Devising and developing new and interesting ways to engage clients on chat based platforms - Entertaining and overseeing Client appointments - Organising and leading shopping trips globally to support clients needs of accessing the newest and most interesting luxury product
- Managing a high net-worth client base specifically looking after the middle east and African regions. - Curating editorialised product content - driving interest and sales - Managing special and pre-order sales - Strategic planning for retention and acquisition in given regions - Created and accomplished a new Private Client event format focussing on emerging cities to engage new clients and drive sales (pre-order mainly) - Collaborating with several departments creating the Private Client App - Working directly with boutique partners and brands to improve product offering for our Private Client members - One to one styling appointments/ Wardrobe management - Forging relationships and working closely with key luxury concierge and personal shoppers to expand client base - Travelling to key regions to represent Farfetch Private Client, maintain relationships with existing members and to explore from a competitive angle and facilitate Private Client events
Currently I provide a luxury personal shopping service for high net worth individuals.
Working directly with high profile and HNW individuals in the entertainment industry for promotional press tours and red carpet events
Dominique is trust worthy, reliable and a team player. Her energy is captivating and she understands fashion, trends, styling and customer service to a very high standard. Dominique is personable and easy to get along with and is a pleasure to work alongside. She would be an asset to any organisation.