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Mirian Victor

Customer Service Assistant
About

As an experienced retail professional, I've thrived in high-volume environments, achieving a 95% customer satisfaction rating. My skills extend to problem-solving, effective communication, and managing product returns and refunds.

Previous Brands
Eko Hotel
MTN Nigeria
Work Experience
Customer Service / Executive Assistant
Jan ‘21 - Jan ‘22
MTN Nigeria

• Scheduled meetings and meticulously managed Education History

Customer Service and Receptionist
Jan ‘19 - Jan ‘21
Eko Hotel

• Managed a high volume of customer inquiries, consistently delivering outstanding customer service. • Achieved a 95% customer satisfaction rating through effective problem-solving and attentive communication. • Proficiently resolved customer issues, including product returns and refunds. • Maintained accurate customer records and updated databases for improved efficiency.

Retail Experience
Responsibilities
Returns & Exchanges
Styling
Client Advising
Delivery processing
Store Maintenance
Order preparation
Health & safety
Stockroom management
Recommendations
Anonymous
Senior colleague - Miss, MTN Nigeria
Jan 2021 - Jan 2022

We worked together for a while before I left and she’s was quite helpful by assisting during our busy times at work and she knows how to communicate with colleagues and customers in very professional way ! Thumbs up

Languages
English
Education & Training
University of Greenwich
‘22 - ‘24
Masters degree
Film production/ cinematography
Benson Idahosa university
‘15 - ‘19
Bsc
Mass communication