With 14+ years in retail and customer service, I'm adept at sales support and tech assistance. Proficient in CRM and passionate about womenswear and accessories, I seek part-time opportunities in South East London, bringing strong project management skills from previous roles to enhance store efficiency.
• Led multiple IT Cloud migration projects for the global customers. Effective communications across and lateral and vertical teams. Well versed with Vendor management and Project management. Managed team sized 50+.
• Collaborated with cross-functional teams to ensure successful project results. Identified opportunities to optimize project performance. • Recommended department workflow and process improvements to project manager and leadership. • Delegated specific tasks to various employee teams to meet timeframes and increase overall productivity.
• Updating security software and user profile managment. Wrote logs and reports, detailing activities for supervisor. • Interviewed, investigated, and documented applicable incidents in accordance with company policy.
• Handled telephonic requests on software activation, testing, updates, activation, subscription and upselling of Microsoft products.
• Built department sales by making product recommendations, answering questions and assisting guests. • Moved items from back stock onto sales floor. Maintained cleanliness and organization of back room and damaged product area. • Stocked shelves with inventory and arranged displays to draw attention to merchandise. Completed customer sales transactions using a point-of-sale system. Cleaned shelves, counters, and tables. •