I am a fast-learning customer service professional with extensive experience in product knowledge and resolving inquiries. I excel in high-performing teams, ensuring customer satisfaction through effective support and problem-solving skills. Flexible and adaptable to various retail environments.
Maintained excellent and effective operation of the center. Ensured a positive test-taking experience by providing support, answering questions, and addressing any issues or concerns. Ensured test center security by monitoring test-takers, securing equipment, and reporting any suspicious behavior. Assured compliance with regulations and policies, including staff training and ensuring testing procedures meet regulatory requirements.
Delivered prompt and exceptional, , addressing inquiries, resolving issues, and ensuring utmost customer satisfaction Demonstrated in-depth knowledge of product, including their features, specifications, and maintenance requirements Handled a wide range of customer interactions, including phone calls, emails, and in-person inquiries, addressing concerns and providing accurate information about products and services