With a proven track record in luxury retail, live-music and e-commerce, I aim to enhance customer experiences through great product knowledge and multilingual communication. Having worked at Harrods and MatchesFashion.com, I am proficient at driving sales and catering to an international clientele. Fluent in English and French, my skills allows the executions of daily operations and achieving great sales metrics in high-end luxury environments.
• Beauty & Fragrance Knowledge & Communication: Provided top customer service engaging with clients using Harrods value & Aesop sales framework. Increased skincare, body care & fragrance knowledge to understand client's need & assist them in the best way. Generated highest fragrance sales & ATV of my team during peak trade. KPIs above store level during 1st quarter • Writing & Language Skills: Built client relations by warmly greeting clients in multiple languages resulted in returning customer and positive NPS comments for our Harrods counter. Produced daily EOD reports highlighting commercial success, SC & fragrance units • Problem-solving & Adaptability: Provided tailored service to local and international clients & private shoppers as well as organising special delivery service (collections, car or hotel delivery) Teamwork: Helped my team reach daily targets during festive period by supporting newer staff Attention to Detail: Open & Closed till following Harrods procedures. Maintained stockroom and counter tidy & clean. Daily replenishment
• Attention to detail: Overlooked till & bar operations making sure reservations, orders & beverages were optimal resulting in increased customer satisfaction. • Organisation & Adaptability: Supervised set-up for our weekly live music & comedy show as well as private events - album launch, companies party and birthday) • Teamwork & Communication: Delivered basic training to new employees in food & beverages and and guest service to increase team performance • Communication: Welcomed artists by escorting them to relevant area while showing interests to their craft after researching about them • Proactive & Detail-oriented: Implemented end-of-day report to highlight restaurant sales and discuss issues as well as potential selling opportunities CREATIVE EXPERIENCE
• Product processing: Processed online sales and delivery and uploaded new items on FARFETCH in-house software (STORM), Shopify and the company's website. • Performance monitoring: Created worldwide weekly sales report on Excel to analyse the performance of brand's social media campaign • Creativity: Assisted the creative director with production of a wholesale presentation of new season for main suppliers (Farfetch, Browns, H Lorenzo, Machine-A, Alter Fate & Galleries Lafayette) on Photoshop • Sample trafficking: Co-ordinated the trafficking daily by locating sample across inventories (Farfetch & Shopify) and updating information to Excel general inventory ensuring accuracy against physical availability When sale is generated or item requested for events • Communication: Responded to queries related to item availability, care, exchange & return resulting in higher customer satisfaction and loyalty. • Communication & Co-ordination: Used strong communication to respond to press request and organised sample return & deliveries for events and photoshoot. • Creative-thinking: Assisted the marketing team by giving insights on creative direction regarding brand logo and posts resulting in higher engagement and traffic on social media channels
• Fashion knowledge & Communication: Provided exclusive customer service in store by greeting VIP clients in the most hospitable way. Used great fashion knowledge to meet their need and generated monthly sales of up to £10,000. • Writing & Language Skills: Established client relations through tailored email marketing in multiple languages resulting in an increase of online sales and customer engagement. • Organisation Skills: Maintained stock-room tidy & clean daily by ensuring clothes were protected with garment cover. Reported issues to quality control and maintained optimal stock by ordering from warehouses and using customer demand for replenishment. • Visual Merchandising: Supported VM manager by maintaining good presentation of clothes and jewellery on shop floor