With extensive retail experience, I excel in customer service, handling inquiries, and maintaining operations. Fluent in English and Hindi, I'm adaptable to various settings and committed to delivering high-quality service with strong communication skills.
• Leadership and Supervision: Supervised and mentored a team of 11 counselors, providing guidance and support. Conducted regular staff meetings to discuss goals, issues, and updates. • Overseeing daily operations: Managed the day-to-day activities and overall operations of the counseling department. Coordinated schedules, activities, and programs to ensure smooth operation and alignment with organizational goals. Supervised and supported a team of counselors, providing guidance and addressing any operational issues promptly. • Managing staff: Supervise and support staff members, assign duties, and provide training as needed to maintain high-quality service delivery. • Handling customer inquiries and concerns: Address customer questions, complaints, and disputes professionally and efficiently, aiming to resolve issues to their satisfaction while upholding office policies. • Collaborating with management: Communicate regularly with the team to provide updates on operations, address concerns, and contribute to strategic planning initiatives aimed at enhancing customer experience and profitability. • Training and Development: Trained new counselors and facilitated ongoing professional development. Ensured all staff were familiar with policies, procedures, and best practices. Promoted teamwork and a positive work environment. • Documentation and Reporting: Maintained accurate records of participant progress, staff performance, and program activities. Prepared and submitted detailed reports to organizational leadership. Ensured confidentiality and proper handling of sensitive information.