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Iqra Firdous

Customer Service Advisor
About

I am a dedicated retail professional with experience at Boots and Tesco. Skilled in customer service, stock replenishment, merchandising, and tills operation. Passionate about delivering high service standards and ensuring excellent customer satisfaction.

Previous Brands
Boots
Mrs Chews Chinese Kitchen
Tesco
Khayyam Restaurant
MACDONALDS
KFC
Work Experience
Customer Advisor
Mar ‘23 - Jan ‘24
Boots

• Face to face customer service • Stock Replenishment, merchandising and displays • General retail work i.e. working at the tills, shelving, assisting with customer purchases and general enquiries

Customer Till Service
Oct ‘22 - Jan ‘23
Mrs Chews Chinese Kitchen

Customer Advisor
Oct ‘22 - Jan ‘23
Tesco

Waitress
Jan ‘22 - Sep ‘22
Khayyam Restaurant

Customer Service
Jan ‘20 - Jan ‘21
MACDONALDS

Customer Service
Jan ‘18 - Jan ‘19
KFC

Retail Experience
Store Approvals
Selfridges
Retail Category
Luxury
Work Environment
Shopping centre
Product Category
Accessories
Beauty & Fragrances
Responsibilities
Greeting
Client Help
CRM
Aftercare
Complaint handling
Styling
Product demos
Client Advising
Upselling
Transactions
Packaging
Product setup
Product labelling
Delivery processing
Stockroom management
Stock control
Store Maintenance
Order preparation
Open/closing store
Inventory control
Cash register
Returns & Exchanges
Recommendations
Anonymous
Direct manager - Customer service , Mrs Chews Chinese Kitchen
Oct 2022 - Jan 2023

No I am only customer service and full time and fully fixable

Languages
Urdu - Native
Mandarin - Basic
English - Work Proficiency
English - Work Proficiency
Education & Training
GCU
Unknown - ‘20
Diploma in Fashion Designing