My journey, marked by key roles at Guide4UK and Skillarena Ltd, showcases my flair for enhancing operational efficiency, driving sales strategies, and leading teams with a results-oriented approach. Skilled in data-driven decision-making, I effectively balance meticulous attention to detail with a creative problem-solving mindset. As an ambitious Graduate in Logistics and Supply Chain Management, I bring a robust blend of academic excellence and real-world experience across Operations, Supply Chain, and Procurement. My stint as a Student Support Worker at Equality Enterprise refined my multitasking and empathetic communication abilities, crucial for dynamic business environments. I am passionate about leveraging my learnings and certifications in Lean Six Sigma and Agile methodologies to drive operational excellence. Eager to contribute to a forward-thinking team, I am ready to bring fresh insights and a proactive approach to tackle the challenges in the evolving landscapes of procurement and supply chain management.
I have been instrumental in enhancing operational efficiency and student experience. My role encompasses a broad range of responsibilities, from securing suitable accommodations for international students to orchestrating smooth airport-to-accommodation transitions. I have significantly contributed to service expansion initiatives and played a crucial role in inter-departmental collaboration, streamlining processes for improved operational performance. My expertise in utilising tools like MS Excel for data analysis and reporting underpins my ability to make data-driven decisions, supporting strategic planning and continuous service improvement.
Key Achievements • Reduced the average time for securing student accommodations by 20 days, enhancing customer satisfaction and operational efficiency. • Successfully managed over 150 airport-to-accommodation transitions, ensuring prompt and comfortable experiences for international students. • Launched and coordinated 5 holiday trips to popular destinations, benefiting over 200 students and diversifying the company's service offerings. • Through collaborative efforts, achieved a significant reduction in internal process turnaround times, leading to an overall operational cost saving of £20,000. • Developed and integrated a comprehensive feedback system, resulting in the collection of over 300 valuable student insights, which directly informed service improvements and strategic decisions.
My responsibilities involved leveraging diverse marketing tools and sales strategies to effectively promote Skillarena's courses. I excelled in data management, ensuring accurate and organised records of sales and potential client information. Demonstrating strong leadership, I led a team of interns, providing them with essential training and guidance to maximise their performance and customer conversion rates. My approach combined strategic oversight with hands-on involvement, significantly enhancing team effectiveness and achieving remarkable sales results. Key Achievements • Successfully met 75% of the sales target within the first 7 days of the internship period, evidencing my capability in quickly generating impactful sales results. • Led and trained a team of interns, reducing query resolution time by approximately 20%, and significantly enhancing team efficiency and customer satisfaction. • Increased the overall sales conversion rate by 10% during my tenure, demonstrating effective sales strategy implementation and team leadership. • Efficiently managed and entered over 500 client and sales records into the system, ensuring data accuracy and accessibility for strategic marketing. • Was Team Leader of 4 teams, and developed and implemented a comprehensive training program for 20 interns.