Senior Sales Associate with extensive experience in customer service and stock management at Weekend Max Mara. Passionate about achieving sales KPIs and delivering high levels of customer satisfaction. Fluent in Spanish and proficient in English.
Assisted customers with the brand philosophy, service, and quality standards. Contributed to store KPIs by achieving individual and team objectives. Managed stock, including delivery intake, replenishment, and returns. Coordinated post-sales activities and elaborated monthly reports. Gained new clients, met conversion goals, and serviced existing clients. Ensured proper display and organization of merchandise. Delivered excellent customer service to ensure high levels of satisfaction.
Developed seamless customer relationships and managed key B2B client portfolios. Liaised with colleagues and customers to ensure smooth operations. Supported customers via email and video calls, resolving issues promptly. Prepared and coordinated bids and supported the Marketing department with content creation. Handled customer queries effectively.
CUSTOM BROKER, MEXICO CITY 2016 – 2019 Coordinated and monitored the salesteam and provided 24/7 customer service. Created monthlyand annual income/profit reportsforthe Commercial Department. Managed client portfolios and prospected new B2B clients. Followed up on freight bids and coordinated service proposals and pricing. Handled customer complaints and claims byengaging internal stakeholders. Updated customer status in business software. Assisted in the execution ofPresidential Committee plans.
Supported the marketing team with various marketing mix activities. Assisted in creating promotional emails, flyers, and brochures. Negotiated with film companies for promotional collaborations. Participated in marketing campaigns across email, social media, and offline channels. Assisted in designing and producing online and offline brochures. Communicated with customers, captured requirements, and handled queries.