With a rich background in high street to luxury retail, I excel in customer service and upselling, backed by multilingual capabilities. My experience spans various roles, from sales assistant at John Lewis to brand ambassador for renowned brands, showcasing my adaptability and passion for retail excellence.
Brand Ambassador for De’Longhi Bean to Cup Coffee Machine at John Lewis (seasonal period) Demonstration of products, advising and sales of products. Driving brand awareness and sales as well as being face of the brand. Working alongside John Lewis partners.
• Event Host (Silent Auction) charity fundraising at various small to large corporate events • Informing guests and assisting with any queries with Silent Auction and Charity partner. • Collecting guests bids & processing payments • Working as a team and individually
Freelance event host, brand ambassador, bar staff working in corporate conference/exhibitions , promotional activities/marketing campaign, festivals
HP PC promoter/demonstrator at John Lewis and Currys. Engaging and interacting with customers in product demonstrations and providing a excellent service. Recommending suitable products and driving brand awareness and building customer loyalty. Reporting sales revenue, customer and competitor brand insights. Assisting with sales alongside store colleagues. Representing the brand highly and taking part in weekly briefing meetings.
(Serco Workforce Solutions) Local COVID Walk-In Test Centre Engaging and assisting with walk-in customer's taking self-test. Scanning QR/bar code and checking to all is completed properly. Guiding to drop-off and answering queries.
Tester at Croydon COVID Test Site (RTS) Carrying out Swab Test on patients/service users that come through administered testing. Providing a professional and high standard of service. Communicating efficiently with patients on the process of the test. Following correct procedure.
(29/04/2020 - 18/01/2021) (On-going Temp Work) Various roles working within test (drive-thru) site involving directing, engaging with customer's entering site for both assisted and self-test. Working on-site, as well as in resources making test packs. • Ensured a positive customer experience • Performed operational duties • Adapted to changes of site rules and tests • Engaging with customer's • Coordinated and led training for new staff • Performed customer service tasks • Distributing LFD test kit
retail stores Working for staffing agency on various • John Lewis & Partners Sales/Customer Asst. • Waitrose (Various Stores) - Customer Asst. • Currie Motors Toyota - Receptionist/Host • Warehouse Staff
Working at a COVID Test Centre (drive-through). Managing flow of cars, providing professional assistance to all service users. Working within a team in different areas of Covid site.
Seasonal temporary contract. Working on all shop floor of the department store with duties including, assisting customers, making sure all stocks are neat and presented in the right way.
Casual temp work with staffing agency. Worked as F&B waiting staff at, The Lensbury Hotel in Teddington. Working in the hotel lounge/restaurant and in events. Also worked at Twickenham Stadium on rugby match days as cashier in one of the many bars and waiting in a restaurant.
Worked with Coople (staffing agency) on various casual work in hospitality. • Bar staff at Twickenham Stadium on rugby match days. • Waiting staff at Dorsett Hotel, London
Seasonal temporary customer assistant working in the Foodhall Dept. of M&S. Duties involved: Assisting all customers, rotating/checking products daily, replenishing products, working on different area of the Food-hall, working on the tills, providing a high standard of service.
Answering all customer table reservations and enquiries by phone. Responding online by email, yelp and other sites. Making sure any customer requests are noted and passed onto management members. Also managing group bookings and catering.
Working in front of house for (family-run) Japanese restaurant business with duties which included, managing reservations, customer service, waiting, groups/events, marketing, training new waiting staff, communicating with both the kitchen and sushi chef, multi-tasking and responding to customer reviews. Building customer relations.
• Managing operation of (family run) business • Recruiting and training new staff (waiting and sushi chef) • Managing all customer reservations, enquiries • Customer relations and building rapport • Managing social media/marketing • Investigating and resolving customer complaints and issues