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Alice Zanni

I'm a Franco-Italian student in London with a passion for hospitality and data, eager to learn and take on challenges!
About

With luxury customer service experience at Prada and Champagne et Frommage, I excel in high-pressure environments. Fluent in multiple languages, skilled in product recommendations, and passionate about retail excellence.

Previous Brands
Prada Group
The Flutes Agency
Champagne et Frommage
EKORE Digital Twin Solutions
GPW
Bouygues Construction
Work Experience
Data Analyst
Mar ‘24 - Aug ‘24
EKORE Digital Twin Solutions

• Optimised five PowerBI dashboards for three clients to improve building management and energy efficiency. • Transformed over 20 datasets into clean, actionable data for PowerBI integration. • Conducted market research on BIM and IT consulting competitors, doubling the database and shaping the startup’s strategic positioning.

Waitress
Nov ‘23 - Mar ‘24
Prada

• Ensured high standards of service in a luxury restaurant in three different languages. • Managed high-pressure 90-cover shifts, catering to Prada's VIP clientele during fashion weeks and special events. • Developed time management and task prioritisation skills, balancing academic responsibilities with demanding work hours.

Part-Time Waitress and Hostess
Oct ‘22 - Jul ‘23
The Flutes

• Ensured service and met clients needs at high end venues such as Club Wembley and Lord's Cricket Ground. • Collaborated with a dynamic team to solve problems swiftly, maintaining high standards in fast-paced environments.

Political Risk Consultant
Sep ‘22 - Oct ‘22
GPW

• Counducted in-depth risk analysis on Guinean mining sector amid the 2022 coup, with insights that were integrated into two client accounts.

Data Analyst
May ‘22 - Jul ‘22
Bouygues Construction

• Streamlined KPIs for the Digital Transformation team, optimising PowerBI dashboards. • Analysed over 250 feedback entries to create customised charts and provide pertinent data usage.

Part-Time Waitress
Sep ‘21 - Sep ‘22
Champagne et Frommage

• Enhanced guest experience by recommending products, preparing champagne cocktails and curating appetisers. • Participated in training sessions on cheese and champagne pairing, enhancing my product knowledge and advisory skills.

Retail Experience
Retail Category
Luxury
High-end luxury
Work Environment
Boutique
Department store
Shopping centre
Pop-Up
Flagship store
High street store
Responsibilities
Greeting
CRM
Client Help
Client Advising
Upselling
Online orders fulfilment
Styling
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Order preparation
Languages
French - Native
English - Fluent
Italian - Native
Spanish - Basic
Education & Training
University College London
‘21 - ‘25
European Politics and Quantitative Methods