With luxury customer service experience at Prada and Champagne et Frommage, I excel in high-pressure environments. Fluent in multiple languages, skilled in product recommendations, and passionate about retail excellence.
• Optimised five PowerBI dashboards for three clients to improve building management and energy efficiency. • Transformed over 20 datasets into clean, actionable data for PowerBI integration. • Conducted market research on BIM and IT consulting competitors, doubling the database and shaping the startup’s strategic positioning.
• Ensured high standards of service in a luxury restaurant in three different languages. • Managed high-pressure 90-cover shifts, catering to Prada's VIP clientele during fashion weeks and special events. • Developed time management and task prioritisation skills, balancing academic responsibilities with demanding work hours.
• Ensured service and met clients needs at high end venues such as Club Wembley and Lord's Cricket Ground. • Collaborated with a dynamic team to solve problems swiftly, maintaining high standards in fast-paced environments.
• Counducted in-depth risk analysis on Guinean mining sector amid the 2022 coup, with insights that were integrated into two client accounts.
• Streamlined KPIs for the Digital Transformation team, optimising PowerBI dashboards. • Analysed over 250 feedback entries to create customised charts and provide pertinent data usage.
• Enhanced guest experience by recommending products, preparing champagne cocktails and curating appetisers. • Participated in training sessions on cheese and champagne pairing, enhancing my product knowledge and advisory skills.