Experienced Customer Care Assistant with a background at KIKO MILANO and JD Sports Fashion. Skilled in customer service, handling transactions, store maintenance, and resolving queries. Adaptable to various tasks and schedules, ensuring high levels of customer satisfaction.
Duties included: • Tutoring pupils aged 4-11 in KS1 & KS2 in Maths, English and Science • Tutoring pupils aged 11-18 (GCSE & A-Level) in English Literature, English Language, Psychology and Sociology
Duties included: • Responsible for ensuring that the store is kept organized and maintaining outstanding condition • Providing high levels of customer service, ensuring that all their needs are met, and that each customer is satisfied • Administrative duties, such as planning rotas and handling any customer enquiries/complaints • Managing tills and handling customer transactions
Duties included: • Handling queries and complaints via phone, email and in person • Managing security and telecommunications systems • Greeting and directing all visitors • Administration duties
Duties included: • Administration tasks, handling phone calls and any customer enquires/complaints • Working on the shopfloor, ensuring high levels of customer satisfaction through excellent sales service • Maintaining outstanding store condition and visual merchandising standards • Assisting with the sales process by maintaining a fully stocked store • Managing tills and handling customer transactions
Work Experience Duties included: • Administrative tasks which allowed me to build my communication and organisation skills • Calling/messaging customers and reminding them of upcoming appointments • Supporting daily office duties such as picking up phone calls and booking appointments for customers • Assisting programme manager with promotional flyers • Demonstrating my knowledge and expertise to customers and delivering a good level of customer service
Duties included: • Administration duties in the Young Champions activities • Assisting groups of girls with skills building activities • Supporting the peer sessions for young girls Key Results: Significantly improved my team-working skills and my communication skills by interacting with a variety of diverse people Learnt how to think critically and methodically, improving my problem-solving skills Developed a passion for empowering women and encouraging female independence