As a highly motivated and hardworking individual, I believe that initiative, attentiveness and an aptitude to learn are the perfect combination for success in any aspect. After achieving excellent grades throughout my time at school, I am looking to apply my skills and knowledge in a suitable role. I have received impeccable feedback within my work experience and volunteering placements. I believe that this is due to my hard work, diligence, communication skills and the ability to apply learnt processes where needed . I am looking for a suitable role that will allow me to demonstrate my industrious personality.
• Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks. • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods. • Mentored staff in food preparation and storage best practices. • Cultivated relaxed kitchen atmosphere, staying calm in high pressure situations. • Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment. • Communicated closely with service teams to fully understand special orders. • Encouraged team to keep kitchen organised and stocked with supplies for easy use.
• Greeted customers warmly and professionally on arrival, promptly directing to allocated tables. • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers. • Elevated guest experiences by delivering tailored, personalised customer service. • Managed customer-related issues following company policies and procedures. • Collaborated across team to achieve productivity and efficiency. • Provided friendly, courteous service, maximising positive customer satisfaction ratings. • Promoted current offers through creative promotional displays and targeted upselling. • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
• Worked with compassion and empathy to engage people from diverse backgrounds. • Completed relevant training and proactively sought further information. • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services. • Developed new and innovative ways of working in order to maintain best practice and meet developing needs. • Sought to understand and keep up-to-date knowledge of internal rules and safety regulations of organisation. • Made recommendations to improve services or roles of volunteers where feasible and appropriate. • Produced clean, error-free professional business correspondence for office team. • Sorted and organised different types of information by document type, personnel or location.
• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers. • Elevated guest experiences by delivering tailored, personalised customer service. • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables. • Prepared lobby areas for guest use, maintaining clean, comfortable reception environments. • Managed customer-related issues following company policies and procedures. • Collaborated across team to achieve productivity and efficiency. • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances. • Processed cash and card payments promptly, minimising customer
• Unloading goods from vehicles • Package the merchandise in accordance with relevant procedures and standards • Restocking shelves • Processing and packing orders • Counting and tracking inventory • Checking stock into systems • Maintaining upkeep of the warehouse • Work Experience - Chelsea and Westminster Hospital • Assisting the administration team with daily tasks; Filing, scanning, copying • Liaising with patients within the department • Attending department meetings to shadow mentor • Understanding NHS systems whilst shadowing mentor • Completing tasks set by mentor and department head Volunteer, 01/2011 - 01/2022 • Club - Based in Croydon, Working with different age groups • Catering training technique based on each individual's capabilities • Teaching Karate alongside a group leader • Demonstrating techniques to new starters • Assisting in the organization of club events • Liaising with new and existing members of the club • Building a positive rapport with new and existing members of the club
To Whom It May Concern, I am writing to provide a job reference for Ismaeel Anderson, who has been a Front of House Team Member at Nando’s. Throughout his time with us, Ismaeel has consistently demonstrated exceptional customer service skills and has been an integral part of our team. Ismaeel excels in delivering outstanding customer service. He has a natural ability to connect with customers, ensuring they feel welcomed and valued from the moment they enter our establishment. His friendly demeanor, attention to detail, and proactive approach have significantly enhanced the customer experience and have led to numerous positive reviews. In addition to his customer service skills, Ismaeel works exceptionally well in a team. He is a reliable and cooperative colleague who always supports his teammates and contributes to a positive work environment. His ability to remain calm and efficient under pressure has been particularly valuable during busy periods. Ismaeel handles stressful situations with composure and ensures that service standards are maintained at all times. Overall, Ismaeel Anderson is a dedicated and skilled Front of House Team Member. His professionalism, teamwork, and ability to perform well under pressure make him a strong candidate for any customer-facing role. I highly recommend him for any position he may pursue. Please feel free to contact me if you require any further information.