I have a broad and unique combination of experience in all aspect of Luxury Retail, Sales, Team Management and Product Development. With over 10 years experience in Luxury Retail, my key skills include managing multiple projects and large teams organizing and implementing effective working system and processes, generating efficient and effective solutions to challenges, recruiting, managing and motivating individuals and teams. I can apply these skills across different aspects of a business and at any level in a organisation. Experience: Luxury customer service - Team management, Managing a team of 50+ members and people development - Floor management - Customers maintenance and relationship building - CRM- Quick learner, curious, ambitious, agile with a strong commercial mindset. Concession manager, department manager, memberships manager, team leader. Media and communication degree, interested in digital marketing, copywriting, and social media or playing with words and creative contents. Empathy, people support, people development, customers satisfaction, trainings, travels. Harrods Buying, KPIs and team performances Excellent interpersonal skills Effective time management Ability to stay calm in stressful circumstances Ability to problem solve Handling cash, high value transactions and credit cards E-commerce, over the phone payments, client service requests. 10 years customer service and sales experience facing clients, working towards targets, KPI’s and high turnovers. The highest revenue in the fashion industry and in the UK WRTW and Accessories Native Italian speaking Fluent English speaking Multitasking Troubleshooting in minutes Handling complaints and difficult clients Relationship Building Customer focused Headhunting, resourcing and recruitment Assistant Boutique Manager
Team Manager Managing a team of 126 people, leading by example and always ensuring a to keep the floor covered with high standards. In-store training and coaching and responsible of on-boarding and Inductions Daily Turnover of 200k Luxury customer’s experience with 100% mystery shopping scores. Team Development and KPI's monitoring with one to one touch-bases. Team support on the floor across 4 departments and main customers point of contact Regular and annual inventory to prevent stock loss Clients Experience focused and new Client development and relationship In-store events organisation and VIC's follow up and relationship. Guide and Support for the team in delivering the best customer service and making sure they will return. Quick Problem Solving and Managing clients complaints in a timely and proactive manner. In-store Trainer always making sure the team is updated about new products and after care. Achieving Targets and Objectives Producing weekly and Monthly Sales Reports Relationships Building with the Merchandising team and with the Product team.
Harrods Driving the LGs category for 10M turnover leading by example on the floor. - Floor Management - in store Trainings - Communication - VIC relations - personally generating 2.5M sales p.y.
Series 3 Exhibition - London
Sales driven and VIC relationship builder. I’ve generated sales for over 2M in one year, and been nominated top 100 best sellers by Harrods and by the Company for 4 years
Assisting the Buying Manager in the product development, dealing with suppliers oversea and with the sample room. Following up with the product lifecycle from origin to the end. General admin assistant.
Administration tasks, international customer service, In Store VM, International Sales with the Middle East through mail orders and BeSpoke.
Manager of the First Concession at Liberty Opening of the Concession Stock Controlling and Operations Managing a Team of 6 Relationship with Liberty Management Buying
Intern overlooking the Quality Control, Assistanting the Production Manager
I have managed the operations of the Agency and overlooked the relationships with the Clients and with the Supplying Insurance Companies.
Luca is a great support for the team and a great communicator, always focused on building client relationships and offering superb customer experience. He is very hard working, empathetic and a natural leader. He has excellent business acumen and is able to drive sales and the team in both busy and quiet environments. Luca has very strong operational knowledge and always takes initiative.
Luca was an extremely valued member of the team. Proactive, very organised, worked so efficiently and was always eager and very quick to learn! Also had fantastic relationship with clients and colleagues! Luca always had a natural inclination for being a leader, and it was evident that he had the skills to be a fantastic manager in the future.