With over 8 years of experience in customer service and retail management, I specialise in creating exceptional client experiences. My background includes roles at Berry's Couture and She by Oyin Boutique, where I excelled in sales enhancement, inventory control, and personalised service with a keen eye for fashion trends.
• Facilitated special dish requests and dietary requirements, exceeding customer expectations. • Managed timing standards in food deliveries to minimise delays. Labelled and stored fresh food deliveries immediately to avoid • spoilage.
• Hired and trained staff according to company expectations • Collaborated with a school to provide catering services for school events • Catered for a local event of 300+ persons and delivered exceptional customer service • Developed and implemented operational policies and procedures • Effectively managed business inventory and ordered new supplies as needed • Accurately managed budgets and financial reporting monthly • Conducted monthly team meetings on developing and implementing new marketing strategies.
• Engaged with donors and supporters through various channels to provide excellent customer service and build positive relationships • Handled incoming donations, acknowledged receipt, and ensured accurate and timely processing of contributions • Addressed inquiries from donors, volunteers, and beneficiaries regarding the organization's mission, projects, and initiatives • Coordinated with other departments within the charity organization to ensure smooth donor relations and cohesive communication.
• Maintained high-quality customer service standards and ensured all guests were treated courteously and professionally • Handled customer inquiries, concerns, and complaints in a prompt and efficient manner to ensure guest satisfaction • Managed and trained the customer care team, providing guidance and support to ensure they delivered exceptional service • Built and maintained positive relationships with regular patrons, VIP guests, and event organizers to foster loyalty and repeat business • Coordinated with various departments such as security, bar, and events to ensure smooth operations and seamless guest experiences.
• Educated customers, retailers, and distributors about company products • Collaborated with sales and marketing team to create campaigns and social media content to drive brand awareness and attract new customers • Consistently achieved and surpassed monthly marketing targets by providing exceptional customer service • Monitored customer feedback and tracked metrics and media campaigns • Participated in training and workshops.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets. • Retained existing customers and substantially grew customer base, product line and sales volume. • Achieved exceptional client satisfaction feedback and ratings.
• Monitored stock levels, managing inventories and logistics to maximise sales potential. • Monitored fashion trends closely to anticipate consumer demand. Maintained store cleanliness with detailed checklists and periodic • inspections.