Yasmin el Haddad

• Providing a high luxury service to customers. • Meeting and exceeding weekly ATV, KPIS and targets • Monitoring sales performance through sales tracking tools and reported progress to sales representatives. • Providing sales team with support materials for sales calls, trade shows and proposal responses. • Devised strategies targeting online clients to increase conversion on company website. • Helped troubleshoot problems with customer orders, customer queries, customer accounts and other related issues. • Keeping up with new product launches and learning product knowledge.

Achievements and responsibilities: • Attracted customers through new event concepts and interesting discussion topics. • Represented luxury retail brand with dedicated work ethic, immaculate presentation and fantastic communication skills. • Generated curiosity, trust and excitement when discussing product benefits and giving demonstrations. • Personalised customer experiences to deliver unique, premium and bespoke service. • Increased brand awareness by designing unique customer experiences encompassing brand values.

• This role involves greeting customers and answering any queries at the front desk and explaining rules to customers before they began their game at the attraction • A high level of customer service was always maintained and provided each day • Daily job role included: • Receiving and making all telephone calls efficiently, dealing with enquiries, bookings and cancellations in a professional manner • Contacting clients if alternative arrangements need to be made • Greeting all clients who enter the attraction • Handling bill payments and customer leaving phase, and following agreed customer service journey • Kept reception area clean and neat to give visitors positive impression of the company.

• Deliveroo and uber eats account: This will role is a customer service role working from London Canary Wharf office, primarily receiving inbound calls with occasional email work • The role has involved responsibilities such as staff need to handling calls, chats, escalations and emails. • B2B Sales

• My job role as a sales assistant is the responsibility of helping customers find the products most suitable for their needs • I also replenish clothing stock as needed and keep the sales floor neat and clean. • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases. • Provided service with a smile, offering courteous, helpful advice to best meet customer needs. • Fostered positive relationships with customers to enhance loyalty and retention. • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.

• At flexy i was able to book various admin roles across London • Each role required me to ensure i had knowledge of the company and provided exceptional customer service • My role included carrying administrative duties such as filing, typing, copying, binding, scanning etc • Organising travel arrangements for senior managers • Whilst also Writing letters and emails on behalf of other office staff • Booking conference calls, rooms, taxis, couriers, hotels etc • I also worked in a number of stores such as John Lewis and Waitrose.

• At The Fragrance shop my role Consisted of serving customers mostly at the till point • I also aimed to deliver excellent customer service • I would help ensure that the store is well stocked and a high level of store presentation is maintained while also actively being involved in achieving the store targets • Additionally I was then promoted to be a key holder , making sure I open and close shop while also counting stock each day and completing the end of day by closing all tills and timesheets.

• My role involved greeting and welcome customers, helping customers with cash machine's, handling large amounts of cash, cheques and working on the counter line. • Ensuring a high level of confidentiality • Dealing with any customer queries on accounts and issues e.g. fraudulent activity

• Reached sales targets through vehicle upgrades, insurance and optional extra upselling. • Handled high-volume vehicle reservations within target timeframes to achieve service KPIs. • Delivered first-class service throughout customer bookings, collections and returns to increase loyalty and recommendations. • Valeted cars between customers to achieve excellent cleanliness and condition.

• My job role was as a makeup brand ambassador • This role included maintaining and managing both the stock room and the shop floor ensuring everything is up to standard and in place • I also did stocktake each month and be tasked with order more stock if required • When working on the shop floor I would assist customers suggesting items for them to purchase • I would aim to meet customers' needs and have the customer leaving with a smile.

caring for children during weekends, evenings, and summer and winter breaks • Skilled in creating fun, engaging, and educational activities, while prioritizing children's safety and well-being • Trusted by parents, and provide affection for all of the children I care for • Daily job role included: • Play with children and read bedtime stories, improving children's interest in reading and storytelling • Clean and organize the house, minimizing parents clean up times • Help with homework • Ensure children are bathed, fed, and in bed prior to parents' return

• I provided administrative support to the manager and was allocated some other duties by managers • I was trained on how to answer the phones and how to encourage people to join the company • I asked had daily targets which I aimed my best to achieve. • Fragrance Consultant, Beauty Base- Ealing February 2019-August 2019 • My position was to help customers with queries • I would work on the floor suggesting new perfumes to customers and helping them choose different scents.

• Delivered front of house duties with warm and professional manner. • Answered and helped resolve enquiries from clients, vendors and general public. • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.

• I was trained on how to stock up the shelf's and was promoted working on the tills where I was also able to assist customers with any questions or inquiries they may have • I learnt how to work quickly under pressure and under a time limit • Began as Christmas temp however stayed on throughout the year

• A trained qualified SIA operative, level 2 Event Stewards • Ensuring spectators are happy, answering any questions/queries • Prioritizing the safety of spectators and the team • Promoted to a steward supervisor

• Ensured full compliance with contact centre procedures and data handling processes. • Maintained in-depth understanding of insurance product offerings to deliver high-quality advice. • Achieved daily performance targets, aiding department progression towards sales goals.

• Daily management of the till and being responsible for processing card and cash payments • Duties involved helping restock drinks, savouries etc. • Providing a memorable service to all customers • Promoted to become a senior barista after being trained, being able to make drinks, serve food and interact with customers providing great customer service.

• Assisted KS3 students with reading to improve their literacy • Helped inspire them to channel their imagination and creativity into their writing.

• Helping out at till services • Assisted with scheduling medicines for patients • Organized and delegated deliveries • Helping customers find products they need around the pharmacy solving any queries and questions they may have • In charge of ensuring the stock room was always organised