With my experience in customer service in fashion and hospitality, along with working in various fashion brands ranging from design teams to ateliers, I have gained extensive training and knowledge in product, fit, and style. Experienced in adapting to diverse team needs and maintaining high retail standards, I excel in fast-paced environments, offering tailored customer experiences across various retail settings.
• Assisting with daily colour and print tasks • Colour admin and data entry in Excel, ordering and tracking Pantone swatches, organising the Colour library • Utilising effective administrative skills • Vintage archive organisation • Keeping up with product knowledge by attending weekly trade meetings and doing market research • Communication across Ladies, Mens, Accessories, and Special Projects and adapting to each teams needs
• Responding to the company's high retail standards by being well informed of the latest product, trend, and styling knowledge • Engaging with a diverse range of local and international customers with high expectations, being able to tailor my service and advice based on the needs of the individual customer and their situation • Conducting sales, refunds, and exchanges and helping customers find suitable products • Replenishing stock, organising stockroom • Receiving and unpacking deliveries, completing delivery audits • Supporting implementation of the VM guidelines • Constantly checking that the shopfloor is tidy and following health and safety procedures • Gained the store the highest service status in a secret shopper review
• Sewing samples for weekly fittings • Hand-sewing and making alterations on garments • Assisting with making of costing sheets • Gained confidence in taking responsibility and working independently, as well as communicating efficiently with the design team, pattern cutters, and technicians • Looked after new interns and dressers at London Fashion Week
• Engaging with customers and ensuring high levels of customer service • Keeping up with product knowledge and recommending suitable items to purchase • Cashiering and numeracy skills • Maintaining food safety and cleanliness standards
• Working on research for the collection and special projects, identifying trends, and sourcing inspiration pieces based on the head designer's vision • Sending packages and receiving samples from factories • Garment archive organisation and sourcing samples • Setting up and working in the brand's sample sales