With a background in customer service and sales, I excel in fast-paced retail settings. My role at Kora Beauty Spa refined my skills in personalised care, enhancing operations, and boosting sales through top-notch service. Fluent in basic English, adaptable, and passionate about contributing to dynamic retail teams.
Led a team dedicated to providing exceptional customer service, fostering an environment of personalized care and satisfaction. Cultivated and maintained strong client relationships, ensuring repeat business and positive word-of-mouth referrals. Implemented effective payment solutions and streamlined front desk operations, resulting in increased efficiency and customer satisfaction. Achieved a remarkable customer satisfaction score, reflecting the team's commitment to excellence in service delivery.
Served as the primary point of contact for clients and stakeholders, utilizing various communication channels to ensure seamless interaction and support. Coordinated and facilitated meetings, demonstrating exceptional organizational skills and attention to detail in preparing agendas and documentation. Prepared comprehensive financial reports, providing valuable insights and supporting strategic decision-making processes.
Collaborated with various departments to provide exceptional customer service. Facilitated meetings with financial stakeholders.
Provided attentive and personalized customer service, exceeding expectations in handling inquiries, processing returns, and managing inventory. Successfully promoted and upsold products, utilizing product knowledge and persuasive techniques to maximize sales opportunities and drive revenue growth.
Sybil was easily one of our best members of staff. She handled all customers professionally and made them feel comfortable, addressing all their needs with respect. I always felt comfortable leaving Sybil to handle the day-to-day running of the business and included her in big decisions. I am confident she will always do her job diligently, leaving clients and customers satisfied and with smiles on their faces.
Sybil's treatment towards her clients made being a regular customer easy. She was very approachable and paid attention to my needs as a customer - always asking for feedback on the service I received, and ensuring to correct any irregularities to make sure I was comfortable anytime I was at the spa. I would recommend her because she is very keen on building and maintaining relationships in professional spaces.