With a proven track record in customer service across hospitality and volunteer roles, I excel in fast-paced environments, delivering exceptional service. Fluent in basic English, I'm especially adept at navigating luxury retail settings, showcasing adaptability and a keen eye for detail.
• Responding to email enquiries about business events and reservations promptly • Attending phone calls and helping customers with any enquiry such as refunds, bookings or cancellations. • Ensuring that all administration was updated daily.
• Attending to the necessary needs of the customers at all times through being vigilant • Providing exceptional customer service that leaves a mark in their experience at the theatre. • Being attentive to detail in my conduct and manner of communicating
• Ensuring all members within the team are taken care of by communicating with the relevant youth coordinators. • Partaking and assisting in community events through the use of interdisciplinary skills • Being a strategy analyst to ensure weekly targets are achieved.