Experienced Sales Associate with strong customer service and sales skills. Proven track record in meeting targets, managing inventory, and thriving in fast-paced retail settings. Proficient in product knowledge and maintaining optimal stock levels for enhanced shopping experiences.
• Provided exceptional customer service, assisting customers with product selection and ensuring a positive shopping experience • Maintained up-to-date knowledge of store products, promotions, and policies to effectively answer customer inquiries and drive sales. • Collaborated with team members to achieve daily, weekly, and monthly sales targets, consistently meeting or exceeding goals. • Efficiently managed inventory in the stock room, ensuring accurate stock levels and timely restocking of merchandise to maintain optimal product availability.
• Picked and packed orders, consistently exceeding all targets by 10% • Demonstrated ability to work under pressure by maintaining high levels of performance during seasonal peaks • Attentive to details: near perfect levels of accuracy in picking and packing
• Helped to efficiently run shop floor in a highly demanding and busy environment • Provided outstanding customer service, often adapting each individual interaction to specific customer by making interaction in their spoken language • Demonstrated strong ability to multitask, dealing with customer queries, serving customers at the tills and ensuring all stock is replaced immediately Private Tutoring • Conducted private GCSE Mathematics tutoring sessions thrice weekly, resulting in all three students achieving grades 6 and above. • Enhanced communication skills by explaining complex concepts clearly. • Developed creative teaching methods to make sessions interactive and engaging. Reserved May 2024 – Present • Managing responsibilities on the shop floor, ranging from replenishment and maintenance as well as conversing with customers and in the stockroom, ensuring efficient operations and excellent customer service.
• Improved organisational and time management skills by working in a busy hotel during busy periods • Demonstrated technical skills, preparing and registering key cards for guests upon arrival • Adapted to different roles during my period of work to ensure all areas of the business were covered, especially during peak hours