• Cash management, cash support and training procedures to new worldwide Boutiques openings, • Front/Back Office, • Customer care, • Management of refunds, orders, shipments and tailoring changes. • Store management: opening and closing the Store, audit, control and monitoring of accounts, • Operate the store through superior customer service, sales management, professional selling, • Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, • Assist to hire, evaluate, train, position and discipline the staff in a consistent manner with policies to reflect business strategy, • Review merchandise assortment, • Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands, • Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation, •Take necessary actions to effectively control costs and ensure efficient operation in Store, • Inform Head of Retail Operations of decisions and procedures relating to business issue made at the Store level, • KPIs daily/weekly/monthly reports
• Provide exceptional standards of customer service surpassing customer expectations at every opportunity by following the Selling Ceremony, • Develop a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service, • Build, develop and maintain clients database ensuring repeat visits and customer loyalty, • Solve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management, • Play an active role in replenishing stock according to company procedures and policies, • Maintain effective stock controls to ensure continued stock supply and ensure stock record accuracy, • Participate and support the team in stock takes as and when required, • Attend and participate in all store meetings and training events as required ensuring good communication is maintained, • Contribute ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performances, • Actively implement and follow required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company, • Support the Store Manager and Assistant Manager in back office and administratives operations as requested.
Assistance and problems resolution to I.N.P.D.A.P. employees.
• Produce high quality digital designs as required for new product development, • Drive the business towards design excellence, • Attend design shows, trade shows, customer visits, and commercial interiors visits, interpreting visits and providing feedback to business , • Identify market segment trends and interpret these trends into tangible product attributes , Identify color, texture, format and visual trends for segments, interprets these trends into tangible product attributes , • Create creative and impactful concept boards , • Create new products and assist manufacturing in the specification and manufacturing of these products based on customer needs (Costumes, Fashion, Home Collections).
• Contact new and existing customers via telephone and generate immediate and long term sales in line with expected deadlines and growth targets, • Execute customer conversion campaigns to retain existing customers and increase revenue, • Market products and services to existing customers to generate sales growth and active customer base, • Executive successful marketing campaigns to retain existing customers and reactivate and grow customer base, • Accountable for daily uploading into CRM system of all activity and information in relation to any campaign.