Experienced retail associate with roles at ZARA, Marks & Spencer, and Flannels. Skilled in customer service, cashier duties, and store organisation. Adaptable across various retail environments, ensuring a high level of customer satisfaction.
• In my role, I primarily managed cashier duties, including processing the purchases, refunds, and exchanges of 100+ customers per day. • I also assisted customers on the shop floor and in the stockroom, ensuring a clean and organised shopping environment. • As a frequent closer, I was responsible for cash reconciliation and end-of-day financial transactions. This experience inadvertently led to a strong understanding of products and store layout, showcasing my rapid learning ability.
• Managed customer requirements on the shop floor, providing personalised assistance and enhancing the overall shopping experience. • Coordinated behind-the-scenes logistics, specialising in the efficient sorting and management of deliveries. • Temporarily served in the café as a waiter during peak periods, showcasing adaptability and a commitment to supporting diverse roles. • Developed a versatile skill set, adept at quickly adapting and providing assistance across departments as needed.
• Maintained store cleanliness and professional aesthetic. • Replenished stock on the shop floor • Catered to customers' needs and provided advice, be it medical, electrical or beauty.
• Managed and organised stock for easy access to items during working hours. • Maintenance of professionalism for store standards. • Provided various services to customers i.e. assisting in recommendation of suitable clothing, ascertaining needs and provision of key product information. • Ensured high levels of customer satisfaction.