Result-oriented with a proven track record of improving the market position of a company and maximizing opportunities for financial growth. Adept in analytical thinking, strategic planning, leadership, and building strong relationships with business partners.
• Greeting customers and answering quarries about the products • Monitor inventory levels and implement a system to ensure that all items are properly stocked • Provided ongoing coaching and feedback to employees to help them reach their full potential • Resolved conflicts between staff members in a professional and timely manner • Scheduled and assigned employee shifts that maximized efficiency and minimized overtime costs • Analyzed sales data to identify trends and develop strategies for increasing revenue and improving customer experience • Closing down update daily sales with end-of-day banking
• Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations • Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis • Drafted contracts, agreements, and other legal documents to facilitate business operations • Developed and implemented a comprehensive business development strategy that increased sales by 30% • Maintained sustainable relationships with key customers • Lead teams to drive potential customers for market development activations and operations
• Resolved customer complaints and escalated issues as needed • Created and maintained detailed records of all operational activities • Developed training materials and conducted training sessions for new hires • Established new operational processes that improved customer service times by 33%