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Iona Miller

graphic communication design student
About

With customer service experience at Nike and Tesco Extra, I thrive in dynamic retail settings, excelling in customer interactions and hitting targets. Skilled in various store departments, I'm passionate about delivering exceptional service in high street and outlet environments across diverse product categories.

Previous Brands
Nike
Tesco Extra
Work Experience
sales advisor
Oct ‘22 - Now
Nike

Nike are the world's largest supplier of athletic shoes and apparel and a major manufacturer of sports equipment

Oct ‘21 - Sep ‘22
Guala Closures Group

Guala Closures are the world's leading producers of specialty bottle closures providing innovations in luxury closures for the drinks industry.

DESIGN TECHNICAL SPECIALIST
Oct ‘21 - Sep ‘22
Guala Closures Group

• I provided the technical design for all manufacturing processes with specific focus on coating, printing, plate production, drawings, finishing and manage any specified trials and development tasks. • Responsible for supporting and delivering the initial design concepts to manufacture; whilst ensuring the design standards are maintained and time-scales are met. • I lead design project management to optimise the final output and ensure high quality to delivery to my customers

CUSTOMER SERVICE ASSISTANT
Sep ‘20 - Oct ‘21
Tesco Extra

• My main responsibilities were to assist customers and ensure their expectations are met, while focusing on hitting targets while working within to ensure the best quality service. • Maintain knowledge of various store departments and able to operate cash register for regular transac tions. • Delivered high quality of service while serving customers within the click and collect department

Retail Experience
Work Environment
High street store
Outlet
Product Category
Womenswear
Menswear
Footwear
Accessories
Responsibilities
Greeting
Client Help
Storytelling
Styling
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product demos
Product setup
Product labelling
Inventory control
Delivery processing
Order preparation
Stock control
Stockroom management
Open/closing store
Health & safety
Store Maintenance
Languages
English
Education & Training
Central Saint Martins
‘22 - ‘25
Bachelor of Arts in Communication
City of Glasgow College
‘19 - ‘21
HND Visual communication